Not too big of a topic and this probably isn’t the best place to ask in the first place since it won’t garner a moderation reply (or so I presume), but I’m interested in hearing mainly from those well versed with the platform or who have had this experience before.
So for a game I am currently working on, there are two game passes I would like to retire or change heavily. The cost of these passes are 7500 and 600 respectively, so anything that changes with them would not go unnoticed. I also have to consider 4000+ unique purchases being affected.
By the Terms of Service, the expectation with game passes is that you honour the purchases made. All passes for sale must grant some kind of benefit. I don’t know if this is the same with offsale passes but if it isn’t, that makes things a little easier - I just have to deal with the community side of things.
My question splits into two parts: a moderation and community perspective.
For moderation: can I just take a pass offsale, remove its features and not be at risk of getting moderated? For example, if I mistakenly upload a pass or give it the wrong benefits, I want to change it out for the right ones. Changing the game pass itself or making a new one may depend on the circumstances I’m being faced with. Another example: later into development, I decide a pass isn’t worth keeping and want to take it down along with its perks. Users may have, thus, gotten nothing permanent out of that pass and are just left with a void of used Robux.
For community: what are some good strategies to compensate players? With game passes costing 7500 and 600 respectively, a large change to them will not go unnoticed. If I suddenly discontinue them and provide players no after effects, I may get moderated (see first point), lose players or cause an otherwise very large outrage of players feeling (or getting) scammed. Hypothetically I can just keep the effects in and just take the pass offsale, but I don’t want the effects to stay in either, hence my pinch.
Refunds are not an option. Please do not suggest anything within that realm.