Rights Manager claim acceptance messages incorrectly link bundles using catalog URLs

Bug Reports Roblox Application and Website Bugs
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1

In the Roblox message inbox, when a claim is accepted in Rights Manager, users receive a system message with the subject:

Claim against <ITEM_NAME> was accepted

While the feature works as expected for most asset types, there is a linking issue when the claimed item is a bundle. The item name in the message body (e.g., "Your claim against Half Head was accepted") is hyperlinked incorrectly.

Even though the item is a bundle, the system generates a catalog-style URL using this format:
:point_right: https://www.roblox.com/catalog/BUNDLE_ID :x:
Instead of the correct bundle URL format:
:point_right: https://www.roblox.com/bundles/BUNDLE_ID :white_check_mark:

This results in either:

  • A completely unrelated catalog item, or
  • A “Page cannot be found or no longer exists” error.

This behavior is inconsistent with how Roblox handles bundles elsewhere on the platform and can confuse users who are trying to verify claim actions.

Steps to Reproduce

  1. Submit a claim in Rights Manager against a bundle
  2. Wait for the claim to be accepted
  3. Go to your Roblox Inbox
  4. Open the message with the title: "Claim against <BUNDLE_NAME> was accepted"
  5. In the message body, click the hyperlinked bundle name
  6. You’ll notice the link follows the catalog URL pattern, like:
    https://www.roblox.com/catalog/199012660819815
  7. Attempting to visit that link leads to an error page or unrelated content
  8. The correct link should follow this structure instead:
    https://www.roblox.com/bundles/199012660819815

Note: You need to be part of the Claims Beta group to access this feature.

Expected Behavior

When a claimed item is a bundle, the system message should generate the correct URL format for bundles in the message body. This means using:
https://www.roblox.com/bundles/BUNDLE_ID
instead of
https://www.roblox.com/catalog/BUNDLE_ID

This ensures the user can properly identify the item in question and verify that the accepted claim corresponds to the correct asset.

System & Browser Info

  • Browser: Opera GX 119.0.5497.144 (Chromium 134.0.6998.205)
  • Operating System: Windows 11 Pro
  • Processor: Intel Core Ultra 9 275HX
  • Memory: 64 GB RAM
  • Graphics: NVIDIA GeForce RTX 5090

Example (as of report)

  • Incorrect link: https://www.roblox.com/catalog/199012660819815
  • Correct link: https://www.roblox.com/bundles/199012660819815
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    image1666×1216 206 KB

Page URL (inbox): Log in to Roblox

A private message is associated with this bug report

2

thanks for reporting, we’re looking into it