Rights Manager: Submitting a Request Fails, but Submits Duplicates

Bug Reports Creator Hub (create.roblox.com) Bugs
#1

Issue:
Submitting a normal asset takedown request through the Rights Manager yields this error:
image

After pressing try again, it duplicates the request which appears in “My Removal Requests,” but states that there are 0 pending. Status sections says “Automatically escalated to Roblox.” I have provided a picture of duplicate reports in Private Content section.

Each request also has a different amount of items, even though they are all supposedly the same request. My original request had 129 items. The duplicate requests have 76-79 items each.

Page URL: https://create.roblox.com/dashboard/rights-manager/removal-requests

A private message is associated with this bug report

4 Likes
#2

Hi, @Junozy . Taking a look at this.

1 Like
#3

Yeah its happened to me, My Rights Manager Portal has disabled due to this situtation.
image

1 Like
#4

Hello, this should be fixed now. Please try again and let us know if you’re still having issues

1 Like
#5

1The duplicate requests are still visible in my Rights Manager. Is this intentional?

1 Like
#6

Yeah, the bug causing the failed submissions was fixed going forward. Please submit a new removal request with the same information and let me know if there’s a problem. Sorry about this, these failures happen rarely and we’re working to minimize them further.

1 Like