is this a normal behavior?
Thank you for the report. This is an acknowledgement message. We have assigned to our team for further review.
Hi MagicLuau,
Looked a bit into your campaign history and we believe this was normal behavior.
How our billing works is based on your account tier we set a billing threshold for you (at the time of the screenshot it looks like you were at the 50$ threshold).
We charge credit card campaigns in 2 primary ways:
- When you account hits a billing threshold (i.e. when you have gotten 50$ worth of plays)
- On the first of the month for any remaining unpaid balance.
Looking at your campaigns at the time it looks like you accrued 50$ of spend across all ads running and that was the reason why you got the billing email shown in the screenshot.
Docs: Reporting and billing | Documentation - Roblox Creator Hub