Roblox Client crashed constantly for everywhere even Optimized games

[pankii_kust (kkrieger)]

Last Date Experienced 2023-09-08T11:54:00Z

It’s been 9 days since i wanted to play Roblox but one of the most annoying thing is during gameplay, after every 30 minutes the game crashed and gives me a pop-up, eventually the only games i’ve tested are Phantom Forces, Dummies vs Noobs and PLS Donate.

Expected behavior

Roblox runs perfectly fine, Client closes when player presses close button or using any alternative ways to close

Actual behavior

Roblox crashes after 30 minutes on every single game, attempting to join any game will still face on this exact same ways even after reinstalling the client

Roblox 2023 09 02 09 34 34

Reproduction Steps

• Load in any games
• Play atleast about 30 minutes in any games

Crash dump files and logs
Log/dump files were attached to the internal ticket by a Roblox Staff (@Focia19), due to the sensitive information they may contain, will not be shared publicly!

PC SPECS

Type	Details
Processor	Intel(R) Core™ i3-4000M CPU @ 2.40GHz 2.40 GHz
Installed RAM	8.00 GB (7.89 GB usable)
Graphics Card	Intel(R) HD Graphics 4600
Operating System	Windows 10 Pro (22H2)

[Focia19]

We’ve filed a ticket into our internal database for this issue, and we will update you when we have further information!

Thanks for the report!

[Bitdancer]

Hello sillycake,

Thank you for reaching out to us. It appears that one of the worker threads times out after not being able to open a file within 90 seconds! This is very unusual, and we recommend cleaning out the temp folder and run chkdsk. Perhaps run CCleaner as well, and if you have a spinning disk (it looks like it based on the timing, but we can’t be sure), defragment the disk.

[pankii_kust (kkrieger)]

hihi again, Yesterday the Client was updated along with the fixes before this post was created by a staff, and yes I’ve done all the steps after the patch released but the Crash wasn’t there today.