Roblox consistently and frequently crashing

Since the last week update both studio and the client have started to crash randomly without any clear and direct error logs and messages. Studio itself is also crashing at a WAY higher rate than the client and often does when starting/closing a play test but can sometimes also happen during one.

Most i have found is the error “The thread tried to read from or write to a virtual address for which it does not have the appropriate access.” with the exception code “0xc0000005”.

System Info:

  • CPU: i7-14700K
  • Memory: 64 GB of DDR5 6000 MHz
  • GPU: GTX 1660 Super

A private message is associated with this bug report

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Thanks for the report! I filed a ticket in our internal database and we’ll follow up when we have an update for you.

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Hey! I’m currently encountering the same issue. I’ll provide more information.

After a couple of Roblox patch updates that recently took place, I just now started encountering this issue.

Here’s the error report visualzied:

It’s come to my attention that this is a memory based issue after talking to a professionally contracted expert in software development, and after researching the issue online.

image

This is a fix someone managed to find, and honestly I don’t feel the need to go through this much trouble just to play Roblox.

My computer specs are:

  • AMD Ryzen 5 5600X 6-Core Processor CPU
  • 72 GB Ram, information will be included below
  • NVIDIA GeForce RTX 3060 GPU

This is my RAM specs:

Thanks, happy bug hunting.

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Thanks for the response! I also tried playing around a bit with ram timings and eventually fixed the issue myself!

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HI! Can you be a little more specific about the ram timings thing? I looked in my BIOS and literally found nothing of the sort :sob:

This is really starting to annoy me.

Thanks.

You can try looking under XMP/EXPO profiles for the timings. For me it was enough to just play around with the profiles around but if needed you can also play with the numbers manually. The settings should be somewhere within “overclock” or “memory” sections. Cannot give specifics since the bios of these things is not at all standardized.

Though if you do reach the point where you have to specifically play with ram timings manually, i advise you to be careful about what youre doing. Improper settings could potentially make your memory unstable.
Something else that you could try would be doing a bios update. That alone may be able to help with the issue but only maybe. Worth the try though, especially if your motherboard has easy bios install software.

Thanks, I’ll try it out in a bit.

Edit: My BIOS is ASUS motherboard software

Hey, unfortunately I’ve discovered that my motherboard doesn’t support XMP/EXPO profiles.

Nothing else I can do I guess.

Thanks!

As ive said before, you could try doing a bios update if your motherboard got bios install software. It can fix the memory issue in some cases.

Alright I’ll look into it, thanks.

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Yeah I’ve literally done everything and nothing is working

updated my motherboard, still no options

I’m aware that here’s a way of installing the profiles, but I don’t have the resources to do that. (It requires a thumbdrive or something)

Friend said switching to Bloxstrap fixed it for them, and it didn’t for me so I have no idea what to do.

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Damn its unfortunate. Hopefully there’s some other solutions available for you out there.

Hi!

I’d like to post an update to assist with the bug hunting.

I’ve discovered that Roblox runs completely fine unless interacted with by the mouse, and then it instantly closes. It’s possible that this is a logitech (G HUB) issue, i’ve head that other people have had issues where Roblox would silent crash when people had a logitech wheel installed, or something along the lines of that. I have a logitech mouse, but the issue only started occurring recently.

I’ll start experimenting with stuff like wiping the cache on my mouse (since it has internal memory for RGB settings and hotkeys etc.)

Thanks.

(Edit: I could not confirm this, also issue still not fixed)

1 Like

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