This only happens in Player.
This started happening a week or two after hyperion got released (I do not have any exploits).
Log/dump files were attached to the internal ticket by a Roblox Staff (@Focia19), due to the sensitive information they may contain, will not be shared publicly!
Oh, didnât know you get the popup. Iâve only had to deal with the no-popup issue, but I think this is possibly easier to solve. Thereâs all kinds of stuff to try, but Iâd recommend starting here, assuming you havenât already looked up solutions:
And maybe some suggestions of my own that may or may not help:
Navigate to %APPDATA%, back out to AppData, go to \Local\Roblox\Versions\[most recent version] and run âRobloxPlayerInstaller.exeâ
Or, back out to AppData\Local\Roblox and delete everything in the whole folder, then reinstall
Find the Roblox Player shortcut on your desktop, right click, go to Properties > Compatibility > Run compatibility troubleshooter, or try all the different options in Compatibility mode
Unplug USB devices to see if theyâre interfering, especially bluetooth USBs or, if you have one, Logitech steering wheels
If you also have Oculus software on your computer, you may need to uninstall that as itâs known to many that it tends to mess with Roblox
If nothing works you may have to back out to the MS Store version temporarily.
Do you have a steering wheel connected? Some steering wheels can cause crashes with the Roblox client when plugged in. I had that issue when I got mine a few weeks ago.
Pretty sure this isnât an hyperion crash either. Hyperion crashes will tell you how to avoid these crashes (uninstalling cheat software), while this doesnât.
if your PC is a prebuilt try and stop some of the backround processes (ex. DELL Audio applet)
even if its a fresh install Windows 10 reinstalls some of them
Yep. they do. they tell you to delete cheat software on your pc (the error), it wonât just crash and say âAn unexpected error occured and Roblox needs to quit.â
This is what it would say instead:
âUnapproved third party detected,please uninstall this third party and re-run Roblox.â
Please do not send your memory dump to people other than Roblox engineers:
Have you had any response from Roblox engineers yet? I think itâd be best to wait before seeking a solution that might change the very issue you have into a different issue.
From the images you have attached in the thread, it looks like a engine crash, have you checked your graphical drivers at all? Check if they are up to date and such
Hey DOTbender, Apology for the challenges you are facing. Your system is running unapproved 3rd party software that has changed Windows. The best way to fix this would be to format and reinstall Windows. Once completed you should have no issue running the Roblox player again.