ROBLOX crashing shortly after loading

Help and Feedback Platform Usage Support
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#1

ROBLOX has been crashing shortly after I load a game. I have tried everything- reinstalling, deleting cache, deleting temp folder, etc.

Crash log attached below. If anybody can help, I will appreciate it!

OS is Windows 7.

0.596.1.5960685_20230930T080315Z_Player_3B50F_last.log (3.2 KB)
0.596.1.5960685_20230930T080601Z_Player_083E0_last.log (3.5 KB)
0.596.1.5960685_20230930T080641Z_Player_56EA1_last.log (17.4 KB)
0.596.1.5960685_20230930T080833Z_Player_BB252_last.log (5.6 KB)
0.596.1.5960685_20230930T082009Z_Player_6116E_last.log (17.7 KB)
0.596.1.5960685_20230930T082138Z_Player_FC046_last.log (2.9 KB)

Crash Dump: too large to upload

8 Likes
KB4012212 - Killer of Windows 7 systems
#2

Just bumping this, I still crash upon opening ROBLOX. The only thing that works now is Studio.

4 Likes
#3

since roblox doesnt support Windows 7 today, roblox may work unstable.
OR
Roblox new anti-cheat issue, it fixes itself after 1-2 days (for me), you can use microsoft store version

#4

Bumping this again, still doesn’t work. I’ve identified the error to when ROBLOX loads assets.

2 Likes
#5

I’m gonna bump this yet again.

1 Like
#6

both microsoft store and website version crash on startup for me, both just close shortly after opening.

I have tried reinstalling both versions and even my Windows install and it has not fixed it. I guess I will have to stop playing ROBLOX altogether now. (studio does work but what good is that if you can’t even play your/others’ games outside of studio)

  • I am on Windows 11 non insider build
4 Likes
#7

I have been in the exact same situation, until a few days ago. Now the ROBLOX game opens but it crashes at around 1-2 minutes and the ROBLOX UWP (windows store) version crashes upon signin/signup. Roblox Studio still works as well.

1 Like
#8

The difference is that this is happening on Windows 7. I did eventually fix it with a reinstall, so I believe its a driver problem.

1 Like
#9

Do you have any idea which drivers?

1 Like
#10

My best guess is either a broken modded graphics driver or at least from installing KB4012212.

It could also happen from installing a printer driver, don’t ask why.

#11

The same exact thing is also happening to me, except that the roblox game crashes much quicker.

#12

I found a solution that worked for me

Roblox is crashing whenever I try to hit play - Help and Feedback / Platform Usage Support - Developer Forum | Roblox

I did this instead of using the instructions on roblox of how to delete it

1 Like
#13

In case anyone is looking at this later, this issue was resolved with an update (at least for me). Roblox now works as intended.

#14

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