ROBLOX Customer service IS TERRIBLE

Welcome to ROBLOX.

Powering manipulation.

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True, there have been rule breaking games and users that roblox can’t even deal with those…

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Hi there, sorry to hear you’re experiencing this

Per ROBLOX’s Term of Use- there does not have to be a specific trademark, you can simply be breach of a creators IP by using or uploading an asset which you do not have permission to use, or own. Or am I understanding that you had permission to use the asset?

The claimant would have to submit a statement of good faith, so I would hope so not.

Are you contacting the copyright agent on copyright_agent@roblox.com? I personally have had no problems with them, when I have created DMCA processes in the past. However, that is just my personal experience.

Just also worth noting- if the claimant is the original owner of the asset, you may be liable to consequences for submitting the counter-notice.

Hope you get this resolved

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Yeah, Roblox is so lost with their moderation, and really every decision within the last year.
They don’t realize how much money they lose for removing/making things harder for developers.

the other day my friend got banned for uploading this thumbnail, apparently it had “excessive gun promotion”


the image in question:


I then attempted to look for thumbnails/icons worse.
Within 3 minutes I found this icon.
(game was able to gain 100k visits before being taken under review)
image


Roblox is genuinely lost.

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The user filed a DMCA against me for using their description, even though they actually copied mine. Also, the game name has been used countless times across many other games in this genre.

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It’s frustrating because you’d expect ROBLOX to have some kind of logs.

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