Roblox does not consistently ping user's status in-game and results in showing people as Website or Online often

[idknametoget]

Sometimes, it seems that the user status for people does not update fast enough. This causes the people in-game to show up as “Online”/“Website” instead of actually being in-game like they are, or show them on Studio.

This has some side effects:

• If people are trying to join someone and are on a queue, they will get disconnected for “user left” and have to rejoin the queue from the start
• Someone joining on a outdated page may be led to the wrong game

This has been most seen annoying in the current event, The Haunt, where people are queueing up for servers to get pumpkins.

Right now, I am in-game

But I am being seen as on Website when I see the site.

This behavior typically remains until Roblox pings the status again.

Expected behavior

• I expect it to show my exact status at all times

[thirdtakeonit]

Thanks for the report! I filed a ticket in our internal database and we’ll follow up when we have an update for you.

[idknametoget]

This issue seems to have become more common now for some reason with longer update times, a lot of people complain that the user has left when they have stayed and the status just doesn’t update fast enough

[idknametoget]

The more time passes, the more this is becoming worse.
This is much more easier to have it happen now.

Every 3 minutes, I am seeing the same exact person showing as Online instead of ‘In-game’ even though they remain in-game.

[feriderk]

Hi, thanks for the report! We have overhauled the system that registers Presence status updates, significantly improving Presence status accuracy across the board. This system fully launched today - please let us know if you are seeing improved Presence accuracy (and include relevant userIds if not). Thanks!