yea so roblox actually did reply, it just took them longer than usual. I am kinda impatient guy thats why I made that post but thx everyone for help, I am 90% sure that something like that will happen in the future so this post will be helpful for me or other people anyway. I dont know if I should mark it as solved or not so I will keep it open for now as a discution for other people who had/have similar problem.
(atm they didnt say they will give my robux back but at least they didnt say its impossible if anyone is curious)
update 2: this post blew up for no reason but they did not give me my bobux back (rip). Either way, if anyone has similar experience, I Think its best to wait about a week and then make a new ticket if needed