On this day, 2023-10-14T00:00:00Z, I have encountered an issue with roblox’s update. At first, it was updating as usual, but then closed out before finishing. This happened continuously, so I uninstalled Roblox from the Control Panel.
Now I have tried many times to redownload it, but it still fails to do so. The cause as it says in the logs, is timeout, which probably refers to my internet. I do have a slow internet connection, but not so it would be an issue. It always fails to download specific .zips, as shown:
2023-10-14T16:43:29.531Z
2023-10-14T16:43:29.010Z,0.010262,4b28,6,Info [FLog::DesktopInstaller] The installer reporter is initialized
2023-10-14T16:43:29.010Z,0.010318,4b28,6,Info [FLog::DesktopInstaller] The command line: "C:\Users\User\Downloads\RobloxPlayerInstaller (1).exe"
2023-10-14T16:43:29.010Z,0.010383,4b28,6 [FLog::Error] Failed to delete channel from 'SOFTWARE\ROBLOX Corporation\Environments\RobloxPlayer\Channel' for baseUrl 'www.roblox.com'
2023-10-14T16:43:29.010Z,0.010428,4b28,6,Info [FLog::DesktopInstaller] Reporting Installer Start
2023-10-14T16:43:50.128Z,21.128857,26bc,6,Info [FLog::DesktopInstaller] Start the Installer thread
2023-10-14T16:43:50.151Z,21.151381,26bc,6,Info [FLog::DesktopInstaller] The installer will run InstallNormal
2023-10-14T16:43:50.151Z,21.151442,26bc,6,Info [FLog::DesktopInstaller] Fetch flag info
2023-10-14T16:43:50.870Z,21.870506,26bc,6,Warning [FLog::DesktopInstaller] Installer runs as administrator
2023-10-14T16:43:50.975Z,21.975079,26bc,6,Info [FLog::DesktopInstaller] Fetch version info
2023-10-14T16:43:51.037Z,22.037634,26bc,6,Info [FLog::DesktopInstaller] Current version: 0.598.0.5980624 and version GUID: version-57e2dd886e0e42a5
2023-10-14T16:43:51.248Z,22.248802,26bc,6,Info [FLog::DesktopInstaller] The system has compatible WebView2 runtime, skip deployment of the WebView2 installer
2023-10-14T16:43:51.327Z,22.327335,26bc,6,Info [FLog::DesktopInstaller] Create installation folders
2023-10-14T16:43:51.361Z,22.361658,26bc,6,Info [FLog::DesktopInstaller] Client registered C:\Program Files (x86)\Roblox\Versions\RobloxStudioInstaller.exe to handle roblox-studio
2023-10-14T16:43:51.361Z,22.361691,26bc,6,Info [FLog::DesktopInstaller] Download and install files
2023-10-14T16:44:51.362Z,82.362633,016c,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-RobloxApp.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T16:44:51.363Z,82.363716,53c0,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-57e2dd886e0e42a5-RobloxApp.zip
2023-10-14T16:44:51.405Z,82.405396,016c,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-content-textures2.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T16:44:51.406Z,82.406570,5328,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-57e2dd886e0e42a5-content-textures2.zip
2023-10-14T16:44:51.413Z,82.413109,016c,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-content-textures3.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T16:44:51.415Z,82.415306,3188,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-57e2dd886e0e42a5-content-textures3.zip
2023-10-14T16:44:51.421Z,82.421593,016c,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-content-terrain.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T16:44:51.422Z,82.422951,3658,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-57e2dd886e0e42a5-content-terrain.zip
2023-10-14T16:44:51.490Z,82.490509,016c,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-content-platform-fonts.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T16:44:51.492Z,82.492027,1148,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-57e2dd886e0e42a5-content-platform-fonts.zip
2023-10-14T16:44:51.581Z,82.581367,016c,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-57e2dd886e0e42a5-extracontent-models.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T16:44:51.582Z,82.582642,4200,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-57e2dd886e0e42a5-extracontent-models.zip
2023-10-14T16:44:51.635Z,82.635231,26bc,6,Critical [FLog::DesktopInstaller] InstallerException: failed to download and install version-57e2dd886e0e42a5, please check log file C:\Users\User\AppData\Local\Roblox\logs\RobloxPlayerInstaller (1)_B0D18.log
2023-10-14T16:44:51.635Z,82.635414,26bc,6,Critical [FLog::DesktopInstaller] C:\buildAgent\work\ci_deploy_ninja_boot-x86_git\Client\Installer\Windows\src\Installer.cpp(352)\RobloxPlayerInstaller (1).exe!006EFDFF: (caller: 006EF00B) Exception(1) tid(26bc) 80004005 Unspecified error
2023-10-14T16:44:51.663Z,82.663437,26bc,6,Critical [FLog::DesktopInstaller] Reporting Installer Failure
2023-10-14T16:45:09.507Z,100.507996,016c,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 0, message: HTTP 502 (Bad Gateway), body <html><body><h1>502 Bad Gateway</h1>
The server returned an invalid or incomplete response.
</body></html>
2023-10-14T16:45:09.508Z,100.508118,26bc,6,Critical [FLog::DesktopInstaller] Installer thread completed with Failure "failed to download and install version-57e2dd886e0e42a5, please check log file C:\Users\User\AppData\Local\Roblox\logs\RobloxPlayerInstaller (1)_B0D18.log"
2023-10-14T16:45:09.508Z,100.508644,4b28,6,Info [FLog::DesktopInstaller] Shut down InfluxPointsReporter with timeout 200 milliseconds
I have already tried copy-pasting the URLs in the browser, downloading the files myself, and then placing them in their positions which I’ve estimated from an older version of Roblox. Still returned the same result.
I’ve heard from others that they are having similar problems, but my question is if Roblox has made an error, is something corrupted, or do I just have a horrible internet connection?
