About 2 years ago my game got taken down for copyright [For the right reasons], 8 days ago I decided I would contact Roblox’s Moderation Support team about getting the game back up with a re-theme.
Prior to submitting the appeal I removed all copyrighted content including but not limited to: “Badge Icons, Dev-products, Gamepasses, Icons, Thumbnails, and In-game content”.
Seven days pass and I don’t get a response or even an automated email, so I bump the email up in hopes of getting a response. Just about 3 hours ago I got a response about them forwarding my message to a ‘specialist’. Another hour goes by and I get a response from “Justin”, wait my bad I meant “S. Sharma”.
This time I got a response, however I never mentioned anything about the warning/penalty on my account. I’m extremely annoyed about the response quality, It’s like they never read my original message.
Last time I contacted support they told me I still had copyrighted content in my game but never told me what needed to be removed.
I’m writing this in hopes of Roblox seriously overhauls their moderation. This is a public company and I feel like it’s going downhill.