Hello Forum users and Roblox Staff,
I’m mostly using profile section in my Roblox app and as tthe Title says, it just keeps reloading. I also have screen recording as a proof.
I’m currently using iPhone 13 with IOS 18. The issue happens only in Roblox app, when I’m in browser on same phone the issue just don’t happen. (Tried in Safari and Google Chrome.)
This issue happens mostly on my profile, and when i visit someones profile by using “Followers” or “Following” buttons.
I’m currently experiencing this issue over 1 month.
Anyone has same issue? Any questions? Ask and i will reply to them as soon as possible.
Have wonderful holidays and christmas, jeziskrista.
(Video avaible only for Roblox Staff due to usernames shown in video. But if you’d like to see the video let me know and I will edit it.)
Expected behavior
Bassicaly, profile page in IOS application keeps reloading.
A private message is associated with this bug report
1 Like
Thanks for the report! We’ll investigate and follow up with updates.
2 Likes
Sure, patiently waiting for another reply…
1 Like
Hi Crook, thank you for reporting. Does this only happen when you visit the “Followers” or “Following” page? i just saw the video (thanks for recording!)
1 Like
Mostly, but it also happens on normal profile page. But not that frequently.
1 Like
Oh I see what you mean, from the video it looks like it’s when you visit Profile → Follower/Following and then the reloading starts. Ok will pass onto team, thanks!
1 Like
Actully it happens only when I click my profile from home page (I click my username to open my profile) and then I go to others people profile by using “Following” and other buttons. When I search for a profile in search top bar, that bug never happens.
(I can send video of showing what i mean if you didn’t get it. My explanation is kinda messy.)
Hi Crook, just reached out to eng team who looked into this and they said:
We were not able to reproduce this issue on multiple different iPhones, I recommend to follow the below steps to see if it fixes the issue:
- Upgrade your Roblox app to the latest version;
- If above does not work, can you try to uninstall and reinstall your Roblox app;
Feel free to circle back if you still encounter the issue after above steps. Thanks!
Alright! Thank you so much for taking time to test this. It seems this happens only this to me.
I’m always checking for newest updates of app. I’l try to uninstall and reinstall the app, and hopefully it’ll help.