Roblox keeps timing out on start

Bug Reports Roblox Application and Website Bugs
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#1

Lately there has been a very sudden increase in time out errors. Half the time I try to open Roblox (from both the website and desktop app) nothing happens for around 30 seconds, after which I get an error message “Roblox has timed out. Try restarting.”, then the client crashes.

OS: Windows 10
CPU: Intel Core i5
GPU: NVIDIA GeForce GTX 1660 Ti
RAM: 16Gb

The issue started occurring around 2 months ago, but wasn’t as prominent before.

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#2

Thanks for the report! Could you provide some logs, and your system information?

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#3

Have you checked your Internet connection with the Roblox servers? It is clearly a network issue.

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#4

0.660.0.6600646_20250215T082852Z_Player_BD0E7_last.log (507 Bytes)
0.660.0.6600646_20250215T082843Z_Player_8EEFB_last.log (17.5 KB)
There are the 2 logs that were created when the crash happened, one minute apart from each other.

Here are the full system specs:

  • Intel(R) Core™ i5-10300H CPU @ 2.50GHz
  • used Intel(R) UHD Graphics at the moment of the crash
  • 16GB RAM

Also instead of showing an error message it sometimes shows an empty box with the buttons “Try again” and “Cancel”:
изображение

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#5

Doesn’t matter which network I use, the crash still happens. I am using a DPI bypasser, however even with it disabled the same thing happens.

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