How to post a Bug Report

Bug Reports
15

Providing System Information

Minimal Information

This information is usually enough for a bug report unless asked for by an engineer.

If you’re on Mac, engineers prefer if you follow the steps below, even if you already know your system information. If you’re on Windows and know your system information, you can just include your OS, CPU & GPU models, and RAM amount in your bug report (otherwise, follow the steps below).

Mac
  • Click the Apple icon in the top left of the screen and select About This Mac.
  • Include a screenshot of the dialog that appears.

Windows 10
  • Open Task Manager with Ctrl + Shift + Escape.
  • Go to the Performance tab.
  • Click the CPU, Memory, and GPU tabs and include the information in the top-right in your bug report.
    • e.g. Intel(R) … @ 3.0 GHz, 16 GB, NVIDIA GeForce GTX 970

Older versions of Windows
  • Type dxdiag in the start menu (or in the Run dialog) and press enter.
  • If a popup appears about “digitally signed drivers”, click “Yes”.
  • Include the values from Operating System, Processor, and Memory on the System page, and the Name from the Display 1 page in your bug report.

Advanced Information

Engineers will ask you for this information if needed.

Mac
  • Click the Apple icon in the top left of the screen and select About This Mac.
  • Include a screenshot of the dialog that appears.
  • Click System Report....
  • Click File > Save.
  • :warning: This full system report contains sensitive information, so it’s important it’s NOT posted publicly.

Windows
  • Type dxdiag in the start menu (or in the Run dialog) and press enter.
  • If a popup appears about “digitally signed drivers”, click “Yes”.
  • Click “Save All Information” and upload the generated DxDiag.txt file to your bug report thread.
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