I got this kick 3 times on a particular game as well.
Not sure this makes sense, I am on a fiber line, and only use ethernet, and i get the kicks as well. Also, support may not be aware of the changes causing this.
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This happens to me for all games. Can someone from the official follow up on this?
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Been happening me for a while now, and it happens from time to time.
OS: Windows 10, 64 bit.
Intel i3 7th gen, 2.3 GHz
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Does it happen to you anymore? I literally tried everything though, contaced Support, reinstalled Roblox after clearing AppData files, restarted nearly everything… I really have no clue.
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Unlikely to be it, but i’ve noticed that motherboards equipped with (and are using) Aquantia NICs straight up do not work with Roblox a lot of the time. Random disconnects, this error & the inability to move between universe games are all symptoms of it and i’m yet to discover a fix.
Try updating network drivers, though again it’s unlikely to be the issue.
I think “Client behavior” doesn’t really direct relate to hardwares?
Still happens, I’ve not been able to play many games recently either, and it seems as if it’s because of Roblox detecting memory spikes.
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Hi Headstackk,
We’re working on this to try to understand the root cause behind your kick. Could you please help me by answering what version of Windows do you use and do you have an anti-virus running actively on your computer? You can send the answers privately if you prefer.
Thanks
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I think I do have an Anti Virus software installed, I’ll try disabling it. I’m also on Windows 7.
Edit: Solved by disabling it.
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You should never have to disable your antivirus to access ROBLOX. Out of curiosity, have you notified ROBLOX as to what anti virus you’re using so they can try to fix this?
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Roblox recently introduced a security check to combat the botting issue. When you join a game you have to solve a “challenge” packet (you basically get a protectedstring that you have to execute and send back the params".
Recently Roblox changed the required time to solve this challenge from around 30secs to less than 10secs. If you have an antivirus or something that filters your network traffic and if you combine that with many opened programs that consumpt your bandwidth, you will start getting kicked often for this specific reason.
Afaik Roblox doesn’t provide you with the exact hackflag that you’ve triggered, maybe they should do that.
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Yes, I replied the customer service email and told them the third-party anti-virus software that I’m using.
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Just had this bug happen on The Grand Crossing.
Does anybody know if this is a client-side issue or an issue with the actual game? Just so I know if I should report it to the development team or not.
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Please refer to the posts on top of your post.
I am (again) having this issue.
Windows 7
Using “Trend Micro Maximum Security” Anti-Virus
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I think I used the same software. Go to your windows bar, find the Software icon, right click and click disable.
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I should not have to disable my anti-virus to play roblox.
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That’s the roadblock that’s preventing you to connecting your Roblox client to the server, if you don’t disable it, there’s no other solutions.
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The same error is happening with me. I have tried everything I can think of: My anti-virus is not interfering with roblox. I have no ad-blocker blocking roblox. My internet is fine and doesn’t have any problems. I cleared temporary files. I have restarted nearly everything.
Roblox seems to work on the microsoft version. And the Roblox Player works in my windows 8, virtual machine (a virtual computer if you don’t know what that is.) But the Roblox Player does not work on my current computer.
I have contacted and they told me to try the suggested steps in General Connection Problems . I gave them more information and they told me it was something with my internet, but again, my internet is fine since roblox works on my vm. They keep on responding to my by saying the same thing again, and again in circles by this point.
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Often time the devhub seems to have these error codes partially documented weirdly enough.
Error code 268 is listed as DisconnectOnRemoteSysStats which could be what error the packet check gives you. This also seems to be indeed issued by the server.
If you have any programs installed you should try killing them in task manager and see if your problem is fixed. Additionally I’d assume certain motherboards would cause issues (which seems to be the case as listed above) if they interfere with internet.
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