Roblox Kills Internet Connection (After getting kicked for error code 277)

Bug Reports Roblox Application and Website Bugs
,
#1

Basically, few months ago, I was having a good internet speed. But every time I opened any Roblox game, played it for 30s or up to 10min, I would get kicked from the game with error code 277 (Please check your internet connection). But not only I get kicked, my internet connection ENTIRELY stops working (Discord refreshes, loads, google and everything else requiring internet will stop working. If I wait for a minute the WIFI I’m connected to I get disconnected from randomly, once I connect my internet works again.

But then few weeks back, I messed with some of my adapter settings (don’t know which ones, just random). And I changed something which fixed this issue, but my internet speed dropped drastically: 22 Mbps download and 26 Mbps upload speeds. This became really annoying having to wait minutes for Roblox game to fully load, watching movies is also lowering quality.

And today, I decided to fix my internet speed, and I did so by changing my wireless mode option from IEEE 802.11b/g to IEEE 802.11b/g/n.
My internet speed increased from:
Download speed: 22 Mbps > 55-60 Mbps.
Upload speed: 26 Mbps > 46 Mbps.

But now I get the exact same issue I used to get, getting kicked from any Roblox game for internet connection, which also entirely kills my internet connection.

I don’t understand, it’s either I have bad internet speed, but be able to play Roblox or have good internet speed, but not being able to play Roblox?

Please help me resolve this issue, I have been having this issue for longer than half a year.

System Information:
CPU: Intel(R) Core™ i3-2100 CPU @ 3.10 GHz
GPU: NVIDIA GeForce GT 610
Memory: 16.0 GB DDR3

DxDiag.txt:
DxDiag.txt (68.3 KB)

Apologies for bad quality and lag.

WIFI Adapter Option I changed:
evidence

Video of it happening twice in a row:
DropBox

Video of it being fixed after I worsened my internet speed:
DropBox

Expected behavior

I expect Roblox to load faster and have NO issues with internet connection while having BETTER internet speed.

1 Like
#3

Thanks for the report! We’ll follow up when we have an update for you.

#4

Thank you so much! I really appreciate it

#5

Also I forgot to mention, the bigger the game (the more assets to download / load) the quicker I will be disconnected. On game Doors it’s like within a minute or two, I had found few games that will disconnect me within 10 seconds due to how big the games were, sadly I forgot those games names

#6

@ChiDj123

I reviewed the report and the video you have attached. The explanation of the problem and the video evidence clearly establish that there is something wrong with your internet connectivity, and that is the reason for disconnection and the error.

Thanks!

#7

What could be the problem lol, it only happens to me in the whole house, my sibling even has the same adapter, same wifi speed, he doesn’t get kicked for this reason.