Roblox on Console dialog (bubble) bug

App Version: 1.10
Platform: Console
Encountered in modern experiences.
Title: Roblox on Console - Dialog Bug

Description: Roblox has two systems in place for chat and visual bubble messages. LuaChat (classic, dialog NPCs stay in classic style), and TextChatService with revamped text bubbles.

The dialog option could be added in-experience and allows players to communicatie with NPC. The dialog option is interactable, and chat bubbles appear above the characters when interacting. This feature works as intended on Roblox on console and has controller support.

However, when the experience uses TextChatService (revamped bubble and chat system), the dialog option does not work at all and show the intended bubbld, so you cannot interact with NPCs with dialogs.

Reproduction Steps:

Open the Roblox app and play a game with TextChatService enabled.
Press (X) or (□) to interact with the NPC.
Depending on the experience configuration, the chat bubbles may or may not appear.

Expected Result: The dialog bubbles should appear on console as expected, and work with the new bubbles.

Actual Result: The dialog bubbles only appear when the experience is NOT using TextChatService (revamped bubble), or rather, the revamped bubbles system.

Evidence: https://www.youtube.com/watch?v=G_4ggTtj3e0

Frequency: Always
Impact: Moderate. It is expected to be able to use a supported platform feature efficiently, like dialogs without it not working on said platform. Something with TextChatService.

A solution would be to integrate the chat bubble anyway, because the privacy settings prevent the user from seeings chats.

10 Likes

Thanks for the report! I filed a ticket in our internal database and we’ll follow up when we have an update for you.

3 Likes

Going to bump this. It still is happening and it’s annoying since I use it for dialogue for some characters. I hope this behaviour gets enabled or gets fixed (depending if this was intentional or not)

1 Like

Anyone find a temporary workaround for this. It’s kinda gating our mission system for console players.

1 Like

Is there an update coming to address the directed use of the TextChatService Display Bubble for NPC interactions? The Creator Hub documentation says to have Proximity Prompts trigger the Display Bubble for NPC interactions and references the adornee parameter from the OnBubbleAdded callback to customize their appearance, but then they don’t show at all for console players.

The LegacyChat at least worked for this scenario, but has been so buggy lately with recent updates forcing both it and the BubbleChat to display even if you have BubbleChat disabled in the ChatService and BubbleChatConfiguration.

For a better experience, it would be ideal to move to the TextChatService BubbleChat. But that removes NPC interactions for all our console players.

3 Likes

Bumping again! Roblox do something!!!

3 Likes