Roblox Player, and Studio not loading/Hanging on white screen

Help and Feedback Platform Usage Support
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#1

Hi all,

I have recently been experiencing strange issues with the Roblox Player/Launcher, and Roblox Studio. This as been happening for about a week now.
When trying to join a game from the Roblox website, the Roblox player either never opens, or takes an extremely long time to open, then will hang/freeze on a white or grey/black screen.

The Roblox Player is using ‘an’ amount of CPU while in this state (around 10-20%, and can spike upwards of 30%), indicating it is trying to load, but either never does or freezes on the white screen. (Image attached, It show the Roblox Player (Game Client) inside of Google Chrome.)

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Furthermore, it exhibits the same behaviour when trying to launch it stand alone. (When the Roblox Player is not inside of Google Chrome). And Roblox Studio has started doing the same thing.

I have tried doing a clean reinstall of Roblox but this issue still persists. As well as this, I have also tried only having Roblox open in case it was conflicting with another app. My internet speeds at the time of testing was 50 down, 10 up, so that shouldn’t be the issue.

(As I was writing this I managed to get the player to load, it took around 30 minutes to load, then put me in a game)

If anyone has any ideas to sort this out please let me know!
Thanks all! :blush:

#3

Hi,

Thanks for the reply.
But, has Google Chrome ever been linked to this issue with the Roblox Player?

Regarding your other points, I haven’t ever experienced any security issues, and the ram usage isn’t a problem for me.

Thanks again.

#4

Hi all,

This issue is still persisting.
Has anyone found a fix yet?

Thanks again!

#5

Try to end task roblox
if doesent work please reinstall roblox

#6

Hello… if your screen is white on roblox or not loading any games the problem is your compablity or you installed an malware to remove that if you have any malwares if dont and still not loading and still white screen you may have to reinstall roblox player in case.

#7

There is a current fix ongoing. but its already fixed.

#8

Hi,

Thank you the reply.
But as mentioned in my post I have reinstalled the Roblox Launcher and Roblox Studio and this did not fix the issue for the Roblox Launcher.
However after one of the last updates Roblox Studio is behaving as expected now.

There is also no malware/viruses/unwanted software on my computer.
I’m starting to think it may be a hardware compatibility issue, as my system is starting age.

Relevant specs below:
CPU: Intel Pentium G4560
GPU: GTX 1650 (factory overclocked)
RAM: 16GBs of DDR4 running at 2400MHz
(Roblox Launcher is located on an SSD)

If anyone has some updated info or any known causes please let me know :smiley:
Thanks again!