Roblox restarts PC

Help and Feedback Platform Usage Support
#1

Roblox restarts friend’s PC when he opens it, and when he tries to reinstall it, roblox downloader just closes.

System: Windows 11 Home
GPU: NVIDIA GeForce RTX 4070
CPU: 12th Gen Intel Core i5-12400F
RAM: 32 GB

(roblox studio works fine)

1 Like
#2

Hm, this may be due to multiple instances of the application running, Here is a few suggestions I have for your friend.

  1. Open up task manager, end all roblox tasks running,
  2. If they didn’t uninstall it first, then installed it, Roblox may have not fully been uninstalled from the computer
  3. There might be multiple versions of the same file, tell them to uninstall Roblox, and when they finish, tell them to delete all versions of the Roblox installer when they finish uninstalling.Then tell them to redownload it from the roblox website.
  4. If none above works, it might not be because of roblox, instead it might be the computer being ran, ask him to check his GPU, since roblox is more GPU related, if the GPU is too low, he might need a new gpu/better one with more memory.
1 Like
#3

Does your friend have any Roblox player extensions? (Bloxstrap, RobloxFPSUnlocker…)

1 Like
#4

Hello, sorry for late response. I asked him about everything you said, but nothing worked, but still thanks for your help!

#5

He’s offline. i will ask him when he will be back

#6

No, he doesn’t have anything from these extensions

#7

lol what? Roblox is GPu related? Irt workign even on integrated intels.
Go to control panel/administrative tools/event viewer and then click system windows logs and search them for warnings or red indicators.

#8

He just reinstalled Windows… ¯_(ツ)_/¯
Thanks for help!

#9

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.