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It looks like you, or someone on your behalf, emailed Roblox support. (like sent an email directly to the Roblox support email, not through the Roblox support website form.)
To whomever, the correct way to send something to Roblox support is the support form on the Roblox website: https://www.roblox.com/support
Does that make sense?
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Ah I see the problem now thanks!
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