Hello my friend recently stumbled upon a bug! His main account was banned and he logged out, and switched to his account he use for holding a group with 900 robux. And it was deleted, and his appeal keeps being rejected. Is there any way I can appeal on his behalf or something? What should I tell him to do if his appeal keeps being rejected.
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Roblox Support, third party people can’t do anything about it.
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Can you at least show us his ban message?
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Well, I know that but if atleast an staff can come and check this out? I’ve seen a lot of roblox staff responding to topic usually.
Different kind of Roblox staff, the ones that check this site either work in devrel or in the actual development of the engine side of things, you need to contact Roblox support using this link: Roblox Support
So, let me understand this.
Your friend got banned on his main account, and then he logged out and switched to an alt account where he owns a group, and turns out that this alt account was also banned (deleted)?
Yes, and was deleted instantly. And now he can’t access to roblox nor his robux he had.
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Ah, I understand the issue now.
This type of ban is called enforcement bans. It’s basically an alt-detection system. When your friend got banned on their main account, Roblox thought that your friend created or used that alt account (the account where he owns a group) with the intention of evading his main account’s ban. That’s why his alt got terminated with the moderator note being: You created or used an account (in this case it’s his alt account) to avoid an enforcement action taken against another account. (in this case it’s his main account)
Check this guide for a detailed explanation on these types of bans.
Trust me, your friend’s not the only one who was affected by this. Reddit is literally flooded with tens of posts talking about this ban. Countless topics of this ban are being made everyday.
Now, the only way to get the account back is by successfully appealing the main account’s ban. When it’s successfully appealed, his alt account will automatically be reinstated.
This means that if his main account was truthfully and fairly banned, his alt will definitely remain deleted.
Can I see the ban message for his main account?
His main is banned for swearing on Croatia. He was banned already 3 times and bis 4th was suppose to be a ban for 1 weeks but they eventually decided to delete account.
Well at this point the hole is pretty deep, especially that he only has 5 days left to appeal. I’m not sure what he can do. His main was fairly banned for swearing, and this resulted in his alt account being deleted, so they’ll definitely not reopen his alt because his ban was justified.
He has no other options but to spam appeals to Roblox Support in hope someone there reopens his account by miracle.
I’ve tried contacting roblox on his behalf, and they’ve said “Please be patient, we’ve forwarded this to our appeals team, we’ll be right back!”
That’s why they haven’t responded to you.
They only accept appeals from the account owner. Appealing for a friend tickets will either receive delayed responses telling you that you can’t appeal for a friend, or not receive responses at all.
You must tell your friend to appeal his account deletion himself.