Whenever I try to open Roblox Studio, I either get this message or my laptop restarts
Here’s the log
0.674.0.6740785_20250522T202043Z_Studio_91E4E_last.log (67.8 KB)
Expected behavior
I would expect Roblox Studio to not crash when it opens and instead let me program
We’re discussing making this error code clearer, but essentially this is pointing to an error in your driver/GPU stack. A log and a dxdiag.exe dump (system info) may tell us more, but when devs have hit this in the past it usually boiled down to a driver issue or a resourcing issue (running out of VRAM). If there have been any recent changes to your system, I’d start there, and we’ll take a look at any more info you can send.
I’ve actually considered that and I looked at my vram, ram, disk, and cpu and gpu utilization when launching Roblox Studio. I haven’t seen anything off. As for the log, I’ll edit the main post to include one.
I’m not too sure what a “dxdiag.exe dump” is
You can run the program “dxdiag.exe” and get a text dump from there that describes your system for us. You can DM it with the private thread for the ticket.
Pertinent line is
2025-05-22T20:20:50.070Z,7.070221,5774,6 [FLog::Graphics] D3D11 FATAL ERROR: Device removed with reason 0x887a0006 (DXGI_ERROR_DEVICE_HUNG)
which indicates there was a GPU issue. We don’t have a ton of insight into this from our end - it could be a HW issue or driver issue, esp. if you recently upgraded drivers. I think we can rule out VRAM as it looks like you’re good there. (Sometimes this error crops up w/ integrated chips that don’t have enough shared system ram for the GPU)
Is this 100% or some of the time? Did it start recently? Do you recall what the last version of Studio you used that worked properly? Have you seem this error with other GPU heavy applications (Roblox Player, other games?)
I have not had this problem with older versions of Roblox Studio(I came back to it after ~3 months of being offline). As for other games, the only game I have come across something similar is Minecraft, but it was caused by an incompatible combination of mods.
I’m not too sure what all of this means.
Happening to me too, maybe try an older version?
Interesting, I didn’t know you could downgrade. I’ll look into it.
You could try forcing Studio to use another graphics API via flags. Not a ‘fix’ necessarily, but could help as a workaround.
As for the error (Source):
I suppose something could be going on with your drivers not liking some new change that Roblox Studio has made on their graphics backend; maybe some unsupported feature or something along those lines?
Just checked the log; may not know much, but you seem get through the initial setup of most things, only crashing after the logs of
[FLog::Graphics] LayeredClothingMode updated: LC=1 HSR=1
[FLog::Graphics] Future is bright shadows
[FLog::Graphics] LightGrid is unified
Maybe your GPU driver doesn’t like the implementation on some of these? AMD drivers are… bad; I myself, having one, can attest to having to furiously use Ctrl + Shift + Win + B many times in some specific cases.
As in if you see the update button, don’t update (until it forces you too)
I have found something out. Today I thought, “What if Roblox Studio is using my integrated graphics and doesn’t like it?” So I forced it to use my dedicated GPU. When I booted up Roblox Studio, however, it crashed. Then, when I forced it to use my integrated GPU and booted up Roblox Studio, it worked. I think it might just be a setting I enabled on my dedicated GPU.
I have found the cause. In AMD Software, I had turned on a setting for my GPU called Morphological Anti-Aliasing. I was thinking, “Cheap anti-aliasing = good.”(Not the case, made things that were loading very blurry. I was gonna disable it anyway bc I didn’t really like it) On my integrated GPU, I didn’t have this setting enabled which is why I could open Roblox Studio when it was using that.
So in conclusion… Disable morphological anti-aliasing.
Thanks for digging on this! We’ll look on our end to see what can be done here.
You’re welcome. Thanks to you for looking into this
While I have you - what made you choose this AA mode vs like FXAA? Does you driver/HW support it (I think its a recent card right?)
I just saw it a while ago while changing some setting for my driver and I was like, “Why not?” and turned it on. The card I have is a Radeon 6500 RX
I was on a mac tho (intel 2016)
Then that’s probably an Apple thing. You could have an AMD GPU, depending on how old your mac is, but I’d guess you’d have one of Apple’s newer chip.