Roblox Studio immediately crashes on MacOS

Roblox Studio immediately crashes upon startup with an error stating “RobloxStudio quit unexpectedly”.

This bug still occurs when plugins are disabled.
This only happens for Roblox Studio, not the Roblox Player.

Repro
Simply open Roblox Studio on MacOS. The app immediately closes and an error should appear.

More information about this bug, like log files, are attached to this bug report’s private content.

A private message is associated with this bug report

1 Like

I dont know if this will work for you, but it could be because of corrupted files
before doing this try reinstalling roblox studio though

Go to finder, Library/Roblox and open the latest folder(it’ll have some long name)
Then spot (GlobalSettings_13.xml) and (ClientSettings) and delete them, these files contain studio setting which could be malfunctioning
Restart Roblox studio
Let me know if it works

Doesn’t fix the issue unfortunately.

The same issue still occurs even when I remove the ClientSettings and GlobalSettings files.

Try checking your IOS version (10.11 should work)
if its up to date, then try running roblox studio in “safe mode” (hold shift key during startup) if it works in safe mode, there’s likely a conflicting background application causing the issue
You can also check the crash reports, see if that tells you anything, otherwise you’ll have to contact roblox support

Hi,

This looks like an invalid / corrupted install? Can you try clean up everything and reinstall from the web download please?

Thanks

I’ve tried to do what I believe were full reinstalls to fix this issue in the past, though I wasn’t too sure which files I should delete.

Which files should I delete along with Roblox Studio in order to properly clean up and reinstall?

Other than the main bundle, maybe the following as well:

  • ~/Library/Roblox
  • ~/Library/Logs/Roblox
  • ~/Library/Preferences (files like com.roblox*)
  • ~/Library/Caches (folders like com.roblox*)
  • ~/Library/Application Support/Roblox