Roblox Support giving inadequate help

Help and Feedback Platform Usage Support
#1

On October 16th I was hacked and my limiteds were sold, then all my robux given to a suspicious account with a nooby free avatar, that is now banned.

And yet, Roblox Support insist that my account “was not compromised at that time”. According to them, they can restore my stuff, as a one time courtesy. That’s all well and good except they refuse to even acknowledge that I was hacked. It’s been almost a month, and 20 emails later, I’ve gotten nowhere.

Have you been given good help by Roblox Support before? Is there anywhere else I can get help?

4 Likes
#2

I think you should learn from mistakes. Sometimes these are something that can’t be prevented like breaches. Keep begging support. I know many cases when robux was not restored because of a roblox issue like hiding purchase prompt. This happened again in 2022 to my surprise they did it without rollback. Roblox refusing to restore robux in 2021, then 2022 they do

#3

Been pushing for a while. Haven’t had a reply since last Sunday… was compromised on the 16th October. Crossing my fingers.

#4

Roblox support is pathetic. Ig you should keep trying until it’s too late

#5

Hoping that some supervisor will notice my ticket has been open for over a month and will do something about it.

#6

https://devforum.roblox.com/t/i-just-lost-100000-robux-to-a-new-robux-exploitscam-method-made-by-crosswords-creators/2029214

#7

Turn this to #development-discussion

#8

Oh thanks. Didn’t think it belonged there because it isn’t technically development.

#9

You’ll get more help and attention if you turn it like that

#10

Don’t worry it is. There’s moderation post, I don’t see why those are not locked