No wonder why these “Moderators” never show their last name.
3 Likes
One really has to try to be as bad at answering simple questions like Roblox Support.
Hi,
I’m here to relaunch the subject cuz I have met an issue with Roblox Support Service.
So I have made a ticket to Roblox Facturation Service Support as “unauthorized change” because the support service has said to me I could use this option because there’s no options for the case of “accidental purchase”.
accidental purchase ( In French )
Then the Facturation Service answered and told me to send:
- Card Expiration Date
- Billing Proof
- Account where product bought
- Address and ZIP Code of the purchase.
I got the refund but my account was BANNED ?!?
for the following reason : “Your account has been suspended pending billing review.”
So that means I was gonna to be unbanned when I get the refund. ( spolier: no )
I sent a message to the support to talk about the issue, they said that the appeal has been declined because an “unauthorized purchase has been report to this account”
Declined appeal ( In French )
They didn’t even respected my First name…
“accidental purchase”.
So I have write a big and long mail to explain the situation and how this is annoying, they told me they couldn’t provide more informations at the moment, so I re-emailed it and they literally as I take it, said to go away “once a decision is taken, the moderation action on the account will not be changed.”
No more informations ( In French )
No changes ( In French )
That means, I am banned by ME for 7 days for accidental purchase ? wth is that Roblox.
( Even by providing every information and docs to proof I am the owner of the bank account and all in one ticket )
So in conclusion, Roblox support doesn’t pay attention to previous messages and if you send too many mails they don’t care. I have even told them to read their messages own and they did nothing.
But Firstly, Thanks Amira ( Client Service ) because she understood the problem and respected my name, and the Facturation Service is the worst service I’ve ever seen in my life.
1 Like
Gotta agree with this. It’s the worst service I’ve ever used. Extremely unhelpful, and most of their answers are completely irrelevant to my inquiry.
1 Like