I hope this message finds you well. I am writing to report a serious issue affecting my Roblox game. Over the past day, a player has exploited a RakNet vulnerability, causing innocent players to be permanently banned by falsely triggering our anti-cheat system. This exploit seems to involve server access and player network, and it has led to unfair consequences for many players.
I believe this is an urgent matter that requires immediate attention from your team. Please investigate and address this issue to prevent further disruptions and unfair bans.
Thank you for your prompt attention to this matter.
in the video theres a notification that says
SALANetwork: Injected script thru serverscriptservice!,
SALANetwork: Modified banned database!.. Banning players
From what I can tell, this is likely an exploit specific to your game where the user is somehow causing other players to trigger your anti-exploit system and get banned. While I’m not sure exactly how they’re doing it, it’s not Roblox itself kicking them for exploiting—it’s your own anti-cheat system.
I recommend reviewing the security of your remote events and considering how users might be manipulating other players to trigger the anti-exploit system. For instance, your anti-cheat might flag players for exceeding a specific boundary on the map. Exploiters could be using a simple physics exploit to fling players off the map, causing them to unintentionally trigger the anti-exploit system and get banned. Additionally, just because the exploit logs claim they gained access to ServerScriptService doesn’t mean it’s true. It’s more likely a scare tactic to make you think they have deeper access than they actually do.
If you haven’t already, I suggest adding your anti-exploit script to the private message so engineers can help you look into this.
With the information provided, we find it unlikely that this is a vulnerability in Roblox, as that would more than likely be seen across the whole platform, and find it more likely that someone is abusing a vulnerability in your own game.