Roblox website item 3D view doesn't display the same as roblox player App

[Blizzei]

Pretty self explanatory with the title, there has been some items (not all) that been affected by this, whether it be just lighting differences or the attachments on the 3D view of the item looks off from the roblox player app’s 3D view. It looks fine in games, 2d thumbnail, and on roblox studio, it just doesn’t look correct on specifically the website 3D view.

This is something i’ve noticed since yesterday however it is likely that it has been an issue for longer
Some Examples:

Strawberry Cat

website 3D view

_roblox player app 3D view

the other bundle i was working on that i had to postpone because of this error

bro can the 3d view be NORMAL

in game you can see legs are also fine

I did make a diff bug report similar to this previously but i made it a catalog asset error instead of website since back then i thought it was just my own item: Website 3D view not showing correctly on bundle

Expected behavior

i expect the 3D view of the bundle to look the same as the roblox player app

[starhiker13]

Thank you for the report. This is an acknowledgement message. We have assigned to our team for further review.

[Blizzei]

Any updates on this so far? I still have this issue

[shardsyaps]

Hi - no immediate fix, this is a problem with our rendering engine (I imagine for certain edge cases / avatars) but I have raised it to the rendering team. Sorry for the late response!

[Blizzei]

Its okay, I’m glad it did get brought up. Regarding one of the avatars linked I did end up making it so it doesn’t glitch out as bad by making the caps of the limbs a little larger. Not sure why that did fix the issue however figured I’d let you know about that too at least