ROBLOX will not load/(or) freezes on launch with a white screen or similar

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#1

I have been pestered by this issue for 2-3 weeks now, no avail from support either.Thought I’d seek help here.

For reference I have tried;

  • Clearing cache, re-installing ROBLOX
  • Removed extensions that modify ROBLOX
  • Tried logging on different devices with same account (This worked, even with “affected account”)
  • Put ROBLOX in compatability mode and every other shenanigan known on YouTube.

ROBLOX Studio and the Windows Store (Client version) will not work either, it is specifically the browser client-version of the game that will not start up.

Whenever I start up the browser client-version, either 2 of these, will show up, both being frozen/unable to be interacted with.

screen1
screen11919×1040 32.3 KB

screen2
screen21919×1041 12.3 KB

8 Likes
#2

Adding on that I suspect that this has something to do with Byfron, as the windows-client version does not experience these issues, but yet have not had Byfron implemented, in contrast to the browser client-version which has had byfron implemented.

It has been suggested before, but it is not confirmed. Just a mere speculation.

3 Likes
#3

Are your drivers updated? I had this issue too a few weeks ago, when I updated my drivers everything worked fine.

2 Likes
#4

Should’ve included this in the post, but Yes all my drivers are up-to-date, Nvidia, Intel, you name it.

3 Likes
#5

Adding onto this for people experiencing similar issues, it may be of use to refer to this “older” post by Bitdancer, https://devforum.roblox.com/t/hyperion-related-solutions/2322367

#6

Has this issue been fixed for you after applying the suggested actions in that post?
I’ve been having this for 2 weeks or so by now, nothing seems to work.

#7

Old post, but this is still happening to this day and there is still no fix, nor does it seem Roblox is even aware of this specific issue happening.