My game has been experiencing absolutely monumental connection problems for the past two weeks. I’m receiving copious amounts of reports from players saying that they’re being greeted either with messages telling them that “This game has shut down” or with blank skyboxes. It seems to affect certain players more than others, but I’ve not been able to find a common thread connecting those who have been experiencing the problem. Some people are never able to enter the game, some people require several tries to get into the game, some people only have the issue once before getting in, and some people have no issues at all.
This needs to be fixed, I’m bleeding profits and traffic during the busiest part of the year because of this connection issue and there’s nothing I can do about it.
(I’ve reposted this in a new thread as the OP of the first thread has yet to mark it as ROBLOXCRITICAL.)
Same thing is happening to my game. It’s not scripts running too long or using up massive amounts of memory, they’re all greenlighted in the Dev Console, but servers only seem to live for between half an hour and an hour.
Yeah I have the same issue with my game. I’ve had many players tell me that they just see the “blue skybox” and it sits there for up to 15 minutes then joins the game. I myself have this problem occasionally. This is really hurting all of our games’ player base. Again only a certain percentage of people are experiencing this in my game, but the problem sounds very similar to this one.
I’m having issues with this on a much smaller project but it’s not as evident. Users are still reporting it, but for every 20-30 players that join every hour, maybe 1 or MAYBE 2 will report that it’s repeatedly shutting down.
My game had a huge drop in concurrent players and dislikes spiked around the same time that this was posted. I think it was because players who kept getting disconnected didn’t understand that it was happening everywhere and disliked, then never came back. I don’t know if it’s is why (because nobody tells me anything), but if this is the problem and the huge amount of dislikes aren’t because of me, i’ll really upset.
By the way, this isn’t supposed to be a hate letter, I just really want to know if this is what’s causing the huge amount of dislikes and if it is I would like to have those reverted since it was Roblox’s fault and not mine.
I assume the influx of dislikes comes exclusively from new players, so I would recommend that Roblox added a playtime requirement greater than zero seconds, or at least require that the player actually loads the game, before allowing them to leave a rating.
I think a more all-encompassing solution would be to have older ratings become less important than newer ones. Currently, the overall ratings aren’t very accurate. For instance, if my game is bug-ridden for the first month and gets a 40% dislike ratio, even after I’ve fixed all the bugs and my weekly ratings are regularly at a 2% dislike ratio, the ratings bar will still show “this is probably a bad game”. Inversely, if I have an amazing game that gets a 2% dislike ratio and a ROBLOX update breaks it to where my weekly dislike ratio is 40%, it will take a while to whittle down the overall rating.
How does this solve poor ratings while the game is crashing? It doesn’t – I don’t think it should. If 50% of players experience disconnects, other players should be made aware of that until the issue is resolved.
Theses appear to be different issues. The original post shows a shutdown during join. Delayed connections and delayed shutdowns are likely different issues.
This has happened for more than 5 different games (100% occourence) over 2 devices today. Could it be an issue with one of the European servers? Either that, or world-scale, but I’m just throwing out a guess here.
