Roblox.ErrorContext.DependencyException: GetProductInfo call failed

Help and Feedback Scripting Support
#1

I cannot load into any of my places on Roblox studio for some odd reason. I am receiving a large error message. Any idea what this means and how it can be resolved? I saw nothing on Roblox’s status webpage.

Error message:

We could not open the place [17306599068]. "Roblox.ErrorContext.DependencyException: GetProductInfo call failed\n ---> Roblox.ApiClientBase.ApiClientException: ApiClient MarketplaceAuthority exception:\nUrl = https://marketplace.api.roblox.com/v2.0/GetProductInfo?assetId=17306599068\nStatusCode = ServiceUnavailable\nStatusDescription = Service Unavailable\nResponse Machine Id = 3b7d8910-e016-ab8c-aa4e-9d5b5949fcc6\nResponseText = Adaptive Concurrency Limits Enforced. The server is temporarily unavailable due to high load. Please retry later.\n\n ---> Roblox.Http.Client.HttpRequestFailedException: An error has occurred with your request.\n\tStatus code: ServiceUnavailable (Service Unavailable)\n\tUrl: https://marketplace.api.roblox.com/v2.0/GetProductInfo?assetId=17306599068\n\tResponse Machine Id: 3b7d8910-e016-ab8c-aa4e-9d5b5949fcc6\n at Roblox.Http.Client.RequestFailureThrowsHandler.CheckResponse(IHttpResponse httpResponse, IHttpRequest httpRequest)\n at Roblox.Http.Client.RequestFailureThrowsHandler.InvokeAsync(IExecutionContext`2 context, CancellationToken cancellationToken)\n at Roblox.Pipeline.ExecutionPlan`2.ExecuteAsync(TInput input, CancellationToken cancellationToken)\n at Roblox.ApiClientBase.GuardedApiClientBase.ExecuteHttpRequestAsync(String actionPath, HttpMethod method, CancellationToken cancellationToken, IEnumerable`1 queryStringParameters, IEnumerable`1 formParameters, IEnumerable`1 headers, String rawPostData, IEnumerable`1 multipartFormData, String actionName)\n --- End of inner exception stack trace ---\n at Roblox.ApiClientBase.GuardedApiClientBase.TranslateHttpException(Uri requestUrl, HttpRequestFailedException exception)\n at Roblox.ApiClientBase.GuardedApiClientBase.ExecuteHttpRequestAsync(String actionPath, HttpMethod method, CancellationToken cancellationToken, IEnumerable`1 queryStringParameters, IEnumerable`1 formParameters, IEnumerable`1 headers, String rawPostData, IEnumerable`1 multipartFormData, String actionName)\n at Roblox.ApiClientBase.ApiClientBase.GetAsync[T](String actionPath, CancellationToken cancellationToken, IEnumerable`1 queryStringParameters, IEnumerable`1 headers, String actionName)\n at Roblox.Marketplace.Client.MarketplaceAuthority.GetProductInfoAsync(Int64 assetId, CancellationToken cancellationToken)\n at StudioOpenPlace.Implementation.ProductInfoAuthority.GetProductInfoAsync(Int64 placeId, CancellationToken cancellationToken) in /all/services/studio-open-place/src/Implementation/ProductInfoAuthority.cs:line 41\n --- End of inner exception stack trace ---\n at StudioOpenPlace.Implementation.ProductInfoAuthority.GetProductInfoAsync(Int64 placeId, CancellationToken cancellationToken) in /all/services/studio-open-place/src/Implementation/ProductInfoAuthority.cs:line 41\n at StudioOpenPlace.Controllers.OpenPlaceController.OpenPlace(Nullable`1 placeId, CancellationToken cancellationToken) in /all/services/studio-open-place/src/Controllers/OpenPlaceController.cs:line 107"
If you continue to encounter this error, please report it on the Developer Forum. 
Incident ID: 1398132845837990374
Place ID: 17306599068
8 Likes
#2

also getting bugs too. for me its

 Internal error while fetching price of developer product because MarketplaceService:getProductInfo() failed because HTTP 500 (Internal Server Error)

this is in studio, im trying to buy a dev product

2 Likes
#3

Seems like something is wrong internally with GetProductInfo.

1 Like
#4

bump, im getting same issue when trying to use server test in studio

2 Likes
#5

It’s happening to me too. I can’t access one of my places. I thought it was due to my game crashing by accidentally overflowing some parts with textures.

1 Like
#6

I´ve also recieved that error. I can´t open my games either.

Don´t worry, it´s a Roblox error/bug. It will be fixed soon, I guess…

2 Likes
#7

This is because roblox is down i guess, you can look in roblox status

1 Like
#8

hmm, was busy doing something as well

1 Like
#9

Same issue I’m having. Bump. (char limit)

#10

We’re experiencing the same issue

1 Like
#11

bumping this, i’m also experiencing this too

#12

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image1519×640 72.9 KB

Please, it’s not working right now, they’re aware, and spamming isn’t going to make the problem better.

#13

At the time of my post, the status page did not reflect the issue, as I stated in my post. Please read the whole post before making comments.

1 Like
#14

I am referring not to you, but to the people in the replies.

#15

This issue was due to roblox server issues and has been resolved.