Roblox's "avatar importer" plugin not working properly

When ever I make something in blender, I always use the avatar importer to import my meshes. this has always worked fine for me, until today when i imported something and it rotated and jumbled up everything. you might think “just use the asset manager” I don’t use the asset manager to bulk import because it leaves this weird shade on my meshes. if anyone knows how to fix this problem

please help me

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also i use blender to make all of my stuff

i dont get that issue at all
are you using the custom option?

but the avatar importer kinda needs a rig so it doesnt break

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not an expert at this but maybe you need jonts or bones?

yes i have always used custom to import

idk bc i have just always used the custom and ive never had to use any bones or anything and it has worked but it wont anymore idk