Roblox's Moderation [PLEASE HELP]

I am aware that this isn’t in the correct category, but there is nothing else I can do as my main account that I had used for everything was terminated and I have still not received a proper explanation as to why.

at 6PM (GMT+9:30), my account “xeromodeus” was terminated for violating Roblox’s Community Standards, “Real-World Sensitive Events” on from an experience published back in October 13, 2025. The game was uploaded and was never updated since then, meaning I have not touched it, even now.

Upon finding out my account was terminated, I had ran straight to support in hopes that I would get an explanation to as of why this has occured. The first ticket was a complete fluke; they responded quickly just for the game link which I had gotten wrong as I was not told it was an experience. After giving them the link, they got back to me 3 hours later to tell me that my appeal has been rejected and will no longer be checking messages onward. I was essentially forced to create a new ticket.

After creating a new ticket (and learning that the moderated asset was an experience), I had asked specifically for details on how the experience violates their Community Standards, what version had violated such policies, and asking if my account could be reinstated so I can correct my accidental violation. I got a response back to where they flat out didn’t explain a single thing.

I am still attempting to ask them if they can explain it, and why my account from 2 warnings went straight to termination. Considering how moderation has been recently, I have a feeling I will have no luck on getting any sort of explanation unless it is made public.

If you guys could make this topic known to other creators as I don’t have any sort of presence on social media I would definitely appreciate it. I would take any help I can possibly get. Thank you.

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What was your game about? Perhaps the AI might have wrongly flagged it, or you had a malicious asset that created unintended content.

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Had the same happen to me as well, roblox support is not helping, but there’s more people who are having the same happening to them as well. so it might be a bug on roblox’s side

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Same with me, but about being stuck in VNG version- moderators dosent give a crap and wont do their jobs.. i hope you’re get lucky with actually good moderator.

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i’m also stuck in the VNG version due to me wanting to chat when chat in russia got blocked

Hey, extremely late response. I do apologise for that. All of my tickets are being denied almost immediately so I assumed there’s no hope.

I managed to get a few words more of my ban reason from the moderators which was referencing ‘Mass Shooting’. The game that was deleted from this reason did NOT have any references in it as it was simple shooter game (basically Arsenal). I get a response back within 2-3 minutes from Support mentioning that I can no longer report this even though it hasn’t been 30 days yet.

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I’m sorry to hear that man… Roblox’s new AI push affected the moderation a lot, I hope a human can follow up with your replies and see what happened. Best of luck dude

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