Robux being exchanged at the old rate despite being earned after September 5th

After I dev exed the robux that i earned on my Group last month of which atleast half of them were earned after September 5th with pending that lasts 5 days they were all exchanged at the old rate.
It seems like that it wants me to dev ex as much robux as i spent over the past few years from the group to receive the new rate. I experimented with how much it would give me by putting numbers in until it started to apply the new rate.

Expected behavior

I expect all robux that were earned after September 5th regardless of how much robux you spent prior to that to exchange at the new rate.

Page URL: https://create.roblox.com/dashboard/devex

A private message is associated with this bug report

21 Likes

This is being experienced by seemingly all developers.

Robux earned after 5th September were supposed to be paid at a rate of 0.0038. However, all Robux, including those earned after 5th September, were paid at a rate of 0.0035.

11 Likes

Can confirm this, I did a dev ex consisting entirely of robux earned after September 5th, but all of my revenue was still paid out at the old 0.0035 rate.

8 Likes

I received my entire amount in the old rate of 0.0035. My robux was almost zero around September 5th, so it should of at least been 1 robux at the new rate?

7 Likes

Same here & have been hearing this from multiple other devs

5 Likes

This has also been affecting me. Super disappointing on Roblox’s part. I hope we get an engineer response here, I haven’t seen many responses to reports regarding DevEx.

One of my accounts received a message regarding this bug a few weeks ago, and the missed Robux were credited to my account:

However it seems the root issue is still not resolved.

6 Likes

Hi Jeremy, I was about to devex, but I made a certain amount of robux before 5th september and alot after that, will i be paid out at a rate of 0.0035 of the full amount? Or will it be 0.0035 for the robux earned before 5th september, and the rest 0.0038?

3 Likes

Can confirm, I was paid at the old rate for all my robux.

2 Likes

I can also confirm this is happening to all Robux, regardless if they were earned before or after the increase. My cashed out amount this month is 1:1 with the 0.0035 rate without a dollar discrepancy. No correction message received yet.

Should I wait until they resolve this? Or DevEX right now?

Depends? If you have new robux and want the old rate, you can devex now

I trust Roblox will correct impacted devs, so if you need the $ then I’d go ahead. If you don’t then I’d hold off until further notice

Can confirm. I am also experiencing this

1 Like

Still happening. Just occurred for me.

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The payout dashboard still has the incorrect DevEx rate as well. This is showing for income made after the changes were implemented too.

4 Likes

Any updates? This is a pretty serious issue for anyone who relies on Roblox income for their business.

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Hi creators,

We know there are questions about the rate applied to recently granted Robux. Here are some key points to keep in mind, even if you see Robux added to your account after September 5th:

Why the Old Rate May Still Apply

  • Holding Period: Earned Robux often goes through a holding period before it’s deposited. This means some Robux deposited after 9/5 may have been earned before the rate change took effect.
  • Group Payouts: For group payouts, the rate is determined by when the group originally earned the Robux, not when the payout was distributed. This means group funds might be calculated at the old rate.

For more general information, please refer to the Developer Exchange Help and Information Page.

To get a detailed review of the rate applied to specific Robux in your account, please file a customer support ticket.

2 Likes

Quick question;

How can you be sure that your robux in your group funds is earned after September 5th?

And don’t the funds kind of mix together with the new funds? Does this have to do anything with this?

It’d be a pain if I had to cash out every single individual robux to get the new rate since not all of the funds are destined to DevEx.

I’m 100% sure that I’m devexing new robux because I’ve devexed all of my robux twice now since the change (the 15th of both months).

My first devex exchanged everything at the old rate, and my most recent one showed the old rate when I devexed (I have not received the money in the bank yet so I’m not sure how much I’ll actually get)

5 Likes

So I decided to devex despite the bug and would you look at that!

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