Robux Missing Due to Group Payout Bug!

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#1

Dear Roblox Support Team,

I hope this message finds you well. I am writing to report an issue regarding a recent Robux payout from my Roblox group to my personal account. Despite completing the payout process, I have not received the Robux in my account.

Description of the Issue:

I initiated a payout of [35,000] Robux from my group to my personal account, The transaction appeared to be successful, but the Robux have not been credited to my account. I have checked my balance multiple times and allowed for a reasonable amount of time to pass, but the Robux are still missing, Even though my roblox group is verified and i’ve paid out myself before 3 days and it was successful.

I have verified that the payout process was executed correctly and encountered no errors during the transaction. This situation is concerning as it involves a significant amount of Robux, which I require for various in-game activities and purchases.

Images Of Transactions:

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5 Likes
#2

it is probably something with roblox. i am experiencing the same issue at the moment
but what about the robux tho will we get it back , restored on the group or what?

#3

this happened to me too i still have no idea why it happened

#4

Yeah it also happened to me… I sent myself 400 robux from a group and it doesn’t show up

#5

same thing here. payed out multiple users, shows up that they got group payouts in transactions, but robux are not updated.

#6

Had the same issue too, I sent myself 600 robux but none of them came in

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#7

I had this exact issue happen to me a couple hours ago.

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#8

I’ve made a bug report regarding this