Robux Transactions Intermittently Rewarding

Bug Reports Engine Bugs
#1

Reproduction Steps
I do not know how to reproduce the issue. The game we are experiencing reports of this happening in is Wild Horse Islands - Roblox

Expected Behavior
When you buy a developer product, the transaction completes property. Or, if an error occurs, the robux is not removed from your account.

Actual Behavior
Intermittently, users are receiving an error when buying developer products and gamepasses, the error states that they have not been charged, but they lose the robux without getting rewarded.

Issue Area: Engine
Issue Type: Other
Impact: Very High
Frequency: Sometimes
Date First Experienced: 2022-02-01 09:02:00 (-07:00)
A private message is associated with this bug report

12 Likes
#2

I’ve had similar issues go on with my game as well. I’ve had its code inspected by at least 6 different developers since release and had never been able to uncover any real leads.

I’ve only witnessed 2nd hand accounts from frustrated customers via the group wall or discord.

My game primarily uses developer products as its method of monetization, so it’s been a bit rampant in mine for a while.

I believed it was at my own fault that the issue was present, but this bug report sounds eerily similar to what I’ve been dealing with.
https://www.roblox.com/games/3426681095/Circus-Trip-STORY

So I thought I’d just bring it up, in case the issue was related.
I haven’t been able to successfully reproduce this issue, ever.

Game uses a universe-setup, so the issue actually occurs in place ID: 3426934295

3 Likes
#3

If a player is charged for a developer product but the purchase doesn’t go through for whatever reason, they will get their Robux back after 3 days.

#4

Hi There, thank you for the report! This issue should be resolved. Thanks!