Find the following guide below:
Typical flight duration: 1 hour and 30 minutes
Staff requirement:
- 3x ground crew
- 3 - 4x airport staff
- 2 to 6 x cabin crew (Short Haul Plane = 2, Medium Haul Plane = 4, Long Haul = 6 [One of the FA will be the purser, the highest rank FA will be the purser.])
- 1x captain
- 1x first officer
[Intern+ may take on multiple roles and fill up any empty gaps.]
[Trainee may not be given an assignment however, they can provide customer support.]
Flight Host
5 days before: Post-flight info in the preflight announcement and ping all staff to react if they are able to come. Use the schedule command on discord.
1 day before: Remember to update the flight planner by running ?newflight in Discord.
35 minutes before boarding time: Join the server and check the asset. Make sure all assets are loaded.
Wait for 5 minutes to ensure assets are loaded.
Insert the following items:
(Use :insert)
Catering Truck - 6873374438
Airstairs - 6873371112
Baggage Loader - 6540590571
Baggage Truck - 6540535289
25 minutes before boarding time: Staff member join and briefing and duty assignment
Assign this:
- Ground crews duty (Who is in charge of jetway and airstairs, who is in charge of luggage, who is in charge of pushback and catering)
- Flight attendant (Who will serve FC [2] , Who will serve BC [2], Who will serve EC? [4])
- Pilot
- Airport staff (Check-in agent and gate agent and who will be the security)
- Brief flight details [Flight time, weather, Departure and boarding time, weather for flight, the gate that will be used.]
- Set the remaining crew on stand by. They are free to assist anyone or passenger or department that need help and their role are qualified for.
15 minutes before boarding time: Ground crew and airport staff in position. Airplane shall be spawned and the gate should be prepared.
To spawn planes, insert the plane IDs.
Plane IDs:
A320 - 6914249221
A330 - 6832389882
B737 MAX 10 Pride - 6919746347
10 minutes before boarding time: Preparation must be at least 20% done, open the server for passengers. Use !sopen command on Discord.
In-game make this announcement:
“Ladies and gentlemen, all check-ins and luggage drop off counters are available. Feel free to check in and we will begin boarding in 10 minutes.”
-wait for about 3 minutes-
“Ladies and gentlemen, just a gentle reminder, the premium lounge for business class and first class are open. Feel free to ask airport staff for direction.”
-wait 7 minutes-
“Ladies and gentlemen, we will be locking the server now. Please refrain from rejoining or leaving. All check-in and airport services will be closed shortly in preparation for boarding. Today’s boarding gate will be [Gate Number].”
During boarding time:
Play the preboarding sound. [:music preboarding]
“Ladies and gentlemen, we will now be boarding passengers onto today’s flight. May all passengers be seated until your class is called upon for boarding. We will be boarding from Gate [Number]”
[:music FC]
“May I now have First Class passenger stand up and board the flight.”
-wait for a bit-
[:music BC]
“May I know have Business Class passenger stand up and board the flight.”
-wait for a bit-
[:music EC]
“May I know have Economy Class passenger stand up and board the flight.”
-wait for a bit-
:music [Final]
“This is the final boarding call for today’s flight. Please board the plane if you haven’t.”
After that, depart the plane. Follow the checklist:
- Wait for 2 minutes and PM all flight attendant to conclude pre-flight service.
- All ground crew vehicle moved away
- Airplane door closed
- Jetway is moved back
After all that is clear, play safety announcement audio (Use the inflight mood lighting panel) [Audio ID: 6834550598] and PM the pilots to push back the plane.
After the safety briefing, turn on the IFE.
Cruise
-
Enable food booking
Announce this.
“The flight has now reached its cruising altitude. The flight attendant will be coming around shortly to serve your food. You may use IFE to reserve your food. ” -
set mood lighting to orange
-
Turn off the seatbelt sign
After all the food had been served, announce this.
“You may roam around the cabin now. Please let a cabin crew know if we can provide any additional service/assistance to improve your experience.”
-wait 5 minutes-
“Our flight will begin the descent to our destination shortly. Please ensure that you remain seated and the tray table is stowed away. ”
After the plane touchdown, please make this announcement.
“We have just safely landed at our destination airport. Please remain seated until you were instructed otherwise. Thank you for flying with Rokoyo and we hope to see you again.”
After the airstairs are ready, make this announcement.
“Ladies and gentlemen, you may now disembark the plane. We hope you enjoyed today’s flight and have fun exploring the city.”
-Wait 15 minutes-
Announce the flight had concluded and take a picture and shut down the server.
Announce the flight has ended in-flight channel on Discord.
Pilot
Before take off
- Navigation, Beacon and Taillight on
- Gear down
- Flaps 0
- Spoiler 0
When cleared for pushback, wait until safety audio is turned on before starting engines.
During pushback:
- Engine on
- Taxi Light on
- Jpower 0
- Get taxi clearance -
- Taxi speed: 16 -
Pre take-off [Enter runway]
- Take off flap set
- Taxi light off
- Get take-off clearance
Take off
- Gear up
- Flaps up at altitude 1000
- Travel to cruise (Alt: 1500-2000)
- Speed - 210 - 230
Landing
- Landing Speed - (A330 - 130-140 kts, A320 - 126-130 kts)
- Gear down
- Full flaps
- Landing light on
- Strobelight on
- Landing permission
- Jpower 0
Touch down
- Reverse thrust
- Spoiler armed
Taxi to gate
- Taxi light on
- Landing light of
- Spoiler off
- Reverse thrust off
Flight Attendant
Preflight
- Purser set the mood lighting to light blue
*Purser play boarding music with the panel (ID: 6834550341) - Make sure all setbelt signs are on.
Welcome passenger by standing at the front of the galley and welcome them.
“Welcome on aboard Rokoyo, Have a safe flight”
FC and BC attendant
Commence pre-flight service
(Use PM)
"Welcome on board Rokoyo! My name is [name]. May I offer you some juice and a hot towel? Your options for the juice are orange, mango or berry juice. "
Use the serving panel to serve the customers.
Remember to give them a hot towel if they say yes.
Then send this to them.
“Enjoy your drink! Please let me know if I can be of further assistance.”
Safety announcement
(Once the host starts the safety audio, you may start the announcement.)
**Purser: ** "Welcome on board today’s Rokoyo flight. Please ensure you pay full attention to the safety briefing. I am your purser for today’s flight. "
-wait till the previous message dismiss-
Purser: "Please ensure that all your tray table are stowed away and the seat is set to its upright position. The use of electronic devices is prohibited. Please ensure you are seated and keep the seatbelt are fasten throughout take-off and landing. "
-wait till the previous message dismiss-
Purser: “We thank you for choosing Rokoyo as your airline of choice today. We hope you will have a pleasant journey with us.”
All cabin crew are to be seated.
1 crew per alley per class.
FC left alley - 1 crew
FC right alley 1 crew
BC left alley - 1 crew
BC right alley - 1 crew
EC left alley - 1 crew
EC right alley - 1 crew
Serving food
Greet the passenger. Serve from the front of each class to back.
Greeting example:
“Hello! My name is [username]. If you haven’t ordered your food, you may do so with the IFE’s food booking.”
Use the serving tablet to serve the food. After serving a passenger, PM them with this.
“Enjoy your food! If you have any questions, feel free to ask any of us.”
You may use the serving panel to help with the serving process.
Landing
- Purser set mood lighting to light blue
After the plane landed, make sure to stand at the front galley or by the airstairs and thank the passenger.
“We hope you enjoy flying with Rokoyo! See you soon!”
Ground Crew
Before takeoff
Connect the jetway
Catering on the rear right door
Load the luggage
Pushback
Disconnect jetway
Move all vehicles out of the way
Pushback once the pilot gives the green light.
Parking
Guide the plane in safely.
Stop the plane on the front of the line.
Connect airstair
Remove luggage and send to arrival
Airport staff
Check-in:
Enable conveyor.
"Welcome! Please put your luggage in the transparent box once you are ready. Make sure to just click on it without holding your luggage. "
Tag their luggage and then start the conveyor.
“Your luggage is now tagged and checked in. Make sure to check yourself in with one of our self check-ins. Have a nice flight!”
Security
-
Click on the grey panel on the scanner to access the scanning. -
“Welcome to [Airport Name]. Please step into the security scanner. You will be subjected to screening on your tools and account age.” -
Make sure there are no weird tools. If there are multiple tools, ignore them. If their account age is above 20 days, let them through. If the account age is below 20, click the kick to kick them. Please make sure that they are not wearing a trolling outfit. If they are, click the “X” and tell them to change. -
If they pass, click the tick button and say this.
“Clear. You may proceed.”
Gate Agent
- Fill up the details of the flight. -
Hello! Welcome to gate (Gate number). If you have any questions, feel free to ask! Would you like any comfort items for the journey ahead?
Answer any questions they may have. List of available tools that you may give to passengers:
Sleeping kit
Neck pillows
Control the gate according to the host’s announcement.
Training
The host will begin with the entire airport tour for Glasgow. Also, show them all uniform and instruct which uniform is for which position.
Depending on the department, train them according to the guide above.