"Sanitized ID" Animation Error - Servers Inconsistently Loading Animations

Recently my game Realish Reborn has been suffering from an issue where animations just refuse to load. While it may not be inherently problematic on its own. I have found it to significantly impact the user experience in a negative way.

Game Link: Noobs vs Zombies: Realish Reborn - Roblox

These animations are errored as posted below. Meaning they do not load at all. These animations are often loaded on the server, and often required for various NPCs or tools to work properly, as they need to use KeyframeReached events and/or need to wait for an animation to finish playing.


Examples of why its an extremely bad issue:

Boss in the Wave Defense gamemode won’t ever finish its scripted death sequence and remains stuck invincible because the animation never loads

Various NPCs being able to use their guns because the equip animation never finishes:

image

A unit who is normally supposed to rush the object you’re defending in the Wave Defense simply doesnt have his bomb

This appears extremely inconsistent. Some servers load all animations fine, others dont. The animations that fail to load properly aren’t consistent either. Regardless of its inconsistency though, its frequency has escalated for the past week and it’s detrimental to the game.

2 Likes

So it’s back? Wasn’t this fixed like a longgg time ago?

I believe it was fixed at some point, but now it is broken again!

Well that’s quite agonizing.

This is just an acknowledgment announcement!

We’ve filed a ticket into our internal database for this issue and will start investigating, we will update you when we have further information.

Thanks for flagging!

3 Likes

I’ve logged the same issue here:

2 Likes

Hi guys, I just got this error today. Whenever I playtest in Studio on my account, it works fine, but on any other account or in Roblox Player, it doesn’t. The game is owned by a group and so are the animations, so that’s not the problem. Any update to the situation or feedback about my situation?