ScrollingFrame 'glitches' out when scrolling or moving

Issue Type: Display
Impact: High
Frequency: Constantly
Date First Experienced: 2021-02-24 14:02:00 (-06:00)
Date Last Experienced: 2021-02-24 14:02:00 (-06:00)

Reproduction Steps:
Direct Links/Reproduction Files:

  • Place file was attached to the private message.

System Information:

  • CPU: Intel(R) Core™ i7-9700K CPU @ 3.60GHz
  • Memory: 16.0GB
  • GPU: NVIDIA GeForce GTX 1050 Ti

Steps to Reproduce:

  1. Open the given place file I attached to the private message.
  2. So the gui given will operate as expected, enable HTTP requests by running the following code through the command bar:
    game.HttpService.HttpEnabled = true
  3. Play Test (F5), feel free to drag the in-game explorer gui to the center of the screen and open up some children by clicking the services/instances with the arrow.
  4. One done, scroll up or down and try to wait for the scrolling to complete before trying again.
    Half of the time, the labels will appear stuck once they should be off-screen and will be back to normal if they get back on screen or if the explorer is moved. Obviously moving the explorer constantly is not a valid workaround.

Expected Behavior:
I expect for there to be no glitching, I should be able to scroll through the scrolling frame with no difficulties or freezing.

Actual Behavior:
SX_1614199607

When trying to scroll through the scrolling frame, most of the time chunks of the labels nested deeper inside of it will appear in a frozen state while off-screen until you either…

  • Change the state of the scrolling frame or its ancestors (Like repositioning the main frame)
  • Go back to where the labels were when they were on-screen and it will be resolved, but this will quickly happen again, either with the same or different labels once scrolling past some again (75% of the time?).

Workaround:

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Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.

2 Likes