Introduction
This handbook was specifically designed to assist all customers and staff members with the procedures and general information of Seltzer. Most of the general knowledge can be found in this handbook. This handbook guide is updated regularly, so everything is mostly up today. If you do not find anything you have questions about, consider referring to an Executive member.
! - Our Group
Public Information
Session Schedule
! - These times are subject to change at any time.
- 2 PM EST
- 5 PM EST
- 8 PM EST
- 11 PM EST (Weekends ONLY)
Role Relations
We have role relations or role descriptions to better describe our ranks and descriptions for our roles. This may also include rank limits or how many employees we can have within these roles.
Customer (Limit: N/A)
A customer or regular at the cafe. Nothing much happens in this role.
Valued Customer (Limit: N/A)
A valued customer, as the name implies. A special or noted customer is usually a former Corporate or Executive staff member.
Barista Intern (Limit: N/A)
A Trainee or intern to our barista hierarchy. They are required to attend training to rank up and work behind our registers & create orders.
Junior Barista (Limit: N/A)
The first rank is allowed to serve and create drinks for customers and staff.
Barista (Limit: N/A)
A more experienced barista in our staff team. Has more access and privileges as a Barista than a Junior Barista. Required to have been active for 2+ days as a Barista to reach Senior Barista.
Senior Barista (Limit: N/A)
The most experienced staff member in our barista workforce. They’re given much more permissions and responsibility as they’re considered a Middle-Tier Rank. These baristas sometimes supervise the cafe if a higher force is absent.
Supervisor (Limit: 32)
The first rank in our Management Workforce. Responsible for overseeing the cafe and assisting at sessions.
Assistant Manager (Limit: 25)
The second rank in our management hierarchy. Given more responsibility by hosting and attending sessions. They’re given Administrators at the cafe and assist in enforcing community guidelines.
General Manager (Limit: 13)
The final rank in our management workforce. These roles are given a lot of responsibility and more privileges as they’re the most experienced in our team. They can promote sessions and supervise sessions.
Corporate Intern (Limit: 8)
The first rank in our Corporate team. These individuals are hard-working staff members given a two-week internship to our departments and given the corporate experience at Seltzer.
Corporate Executive (Limit: 8)
An official member of our Corporate Team. These individuals are less experienced in the departments however have a say in important decisions in our team.
Senior Corporate Executive (Limit: 8)
A more experienced member in the Corporate realm although nothing much changes in this role, just a step closer to our Executive portals. This is the final rank as a Corporate member.
Chief Operations Officer (Limit: 2)
An assistant to the department leader and has more say in department decisions and given more responsibility.
Chief Executive Officer *(Limit: 2)
The final rank into our Executive hierarchy. They lead departments and make the most important decisions that impact the group.
Vice President (Limit: 2)
The first rank as a member of our Ownership Team. This individual is an overseer of Management and Corporate ranks alike. They oversee departments and operations.
President (Limit: 1)
The President oversees all ranks with an exception of the Chairpeople. This individual oversees all group operations and development.
Chairman & Chairwoman (Limit: 2)
The final two ranks in our Ownership Board. These two people oversee the entirety of the group and oversee group development and own the group as a whole.
Code of Conduct
To ensure that we maintain a safe and kid-friendly community, we require our guests and staff to maintain and follow these simple guidelines to keep a safe community. Failure to abide might result in a possible ban or blacklist.
Conduct Guidelines
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Respect
All employees and guests are required to respect and remain courteous to all other individuals on a formal or informal matter. This ensures that nobody is offended by anything that might be offensive to any individual. Seltzer respects and honors people of all races, gender, sexuality, avatar, and username. -
Attitude & Behavior
Guests and staff members are required to maintain a polite and calm attitude and behave respectfully to all other guests and staff. Guests and employees alike are required to behave calmly and respectfully. -
Attire & Appropriate Clothing
We require our community to dress in appropriate attire to ensure no individual is offended. As we have no uniform, you will wear your clothing behind the register or other staff-restricted areas. As for guests and employees alike, your clothing should be appropriate on an informal level. Inappropriate clothing includes but is not limited to: articles that offend or disrespect: people of certain races, sexuality, language, and disrespecting staff or people. -
Exploiting and Trolling
We do not accept nor condone trolling nor exploiting as exploiting violates the ROBLOX ToS and frankly, trolling may annoy our staff and other customers alike. Trolling and or exploiting may result in a possible ban or permanent blacklist.
Terms of Service
Seltzer has the right to blacklist or ban any individual for any reason if we find it fitting if violating our employee conduct or guest code of conduct. We require staff to follow all our code of conduct and require staff to report any staff members or guests if they think they violate any guidelines.
Partnership Information
The relations department receives multiple partnership applications. To ensure that we only accept the best of the best, we have decided to come up with an application with requirements for applicants and candidates to follow.
Requirements
- Must have 150+ members in the group (half of the group members.)
- Must have a properly set up Discord channel & social media presence.
- Must have a properly set up employee count (proper ranks and filled positions.)
- Applications must be written on a Google document or a proper document writing application.
- Must send a maximum of two people to possibly represent the group.
- Must answer in a minimum of 3+ full sentences in proper English grammar.
Application
- What makes your group stand out from the other groups?
- Tell us about your group, what makes it so special?
- What is the feedback from your community and your staff?
- Why should we accept your application out of the other applicants?
- Please give two people that will represent your group? (username & Discord)
Once done with your application, please submit it to a member of our Communications department. Thank you for your interest.
Consequence Appeals
Consequence Appeals
The Seltzer Workforce department manages all staff and guest blacklists. The Workforce department would like to thank you for taking interest in applying for an appeal for a blacklist. We blacklist multiple people daily to ensure that the group’s safety is ensured and that our reputation is maintained. Please follow the guide below. These applications are available for Middle-Rank Blacklists additionally.
Please double-check…
- Is your blacklist appealable? (Did your blacklist message mention that you were blacklisted permanently? Were you banned for exploiting permanently?)
- Has your blacklist limit expired? (Your notice will let you know when you can appeal.)
When you appeal…
- Ensure that your application is written via Google document. Exceptions can be made.
- Answer each question truthfully.
- Answer in proper grammar and include full detail to ensure the best possible result.
Blacklist Appeal Interview
- Username and Discord.
- Provide your ROBLOX account link.
- Give us your Discord ID.
- What was the reason for your blacklist?
- Why would you like to appeal for this role?
- How can you ensure this does not happen again?
- Why should we revoke your blacklist?
- Anything else you should add for us?
When you’re done…
You’re required to message a member of the Workforce department. On the other hand, another option is to open up a ticket with us via ModMail and send us the document through there. Thank you.
Employee Knowledge
Staff Promotion Guide
With the number of promotions we enjoy giving out to our staff and register workforce, we can’t accept every person to enter our most prestigious ranks. The Workforce department has come up with this guide and list of requirements to ensure that you meet our criteria before entering our ranks.
Barista Promotions
Once you achieve our Barista rank, you will no longer be attending training sessions to gain a promotion. Baristas are required to stay as active as possible for a minimum of 1-2 days to be noticed and promoted to Senior Barista. We look for Baristas that show diligence and possess great leadership skills to earn a spot in our Senior Barista rank. Remember that the limit for Senior Baristas is 300 members and is subject to lower at any point. If all places are filled, they must wait for a spot to open up.
Entering the Management Team
For Senior Baristas to get promoted to Supervisor, the individual trying to become a Supervisor should follow these steps. No guarantee following these steps will result in a promotion, but it will increase your chances of being noticed and recommended for Supervisor.
We’re looking for the best of the best out of our Senior Baristas who show that they have diligence, strategic thinking, possess great leadership skills, and know how to use correct and sophisticated grammar. We would also like you to use an upper scale of vocabulary, but not too excessively to the point where people can’t understand what you’re trying to say. Moreover, we would like our Senior Baristas who are looking to become part of our management team to work for 1-2 hours every week instead of working day-long shifts and being inactive during the next week(s). Senior Baristas are the head of our barista workforce, which means they have the utmost responsibility to solve problems and resolve feuds between other baristas.
Additionally, the Workforce department does not recommend that Senior Baristas supervise the cafe when admins are present on the server, nor should they be pretending to be an MR or pretending to use commands outside of your power range. This is impersonating a Management member and will not benefit you on your road to Supervisor.
On the other hand, if we open up Supervisor applications, we will not be promoting any Senior Baristas for the time being. If we plan to promote a Senior Barista before opening applications, they will be included in the passing results regardless of applying. Additionally, we are not looking for Senior Baristas to apply with 10+ sentences per question. As much as the department loves reading detailed applications, we have a high volume of applications to read which is why we ask that you use no more than 4-5 sentences per question.
FAQ
Seltzer has frequently asked questions for general questions to be answered without having to properly ask a member of our Management or higher. If you don’t find any answers in this document, you can ask a member of our Management Team or higher.
How do I join the Roblox group?
You can join the group here: Seltzer - Roblox.
How do I become a Senior Barista or Supervisor?
The Workforce department is looking for hard-working individuals that possess great leadership skills and professionalism with excellent grammar skills. For more information, check out the Staff Promotion Guide section.
How do I progress and rank up?
For Baristas to rank up, Baristas are required to attend Trainings. On the other hand, for a Barista to become a Senior Barista, they are required to work 3 days or higher daily to get promoted to Senior Barista.
How do I get employed at Seltzer?
For a guest to get promoted and employed to a Barista Intern. They are required to apply at our Application Center and must answer the 7 questions truthfully. It’s an automatic grading system, so it should be extremely easy.
Does Seltzer employ people with safechat?
Yes, we do! We hire people regardless of age or safechat. However, we do not hire people with safechat that to our Management workforce due to Discord ToS about users having to be 13+ to be on Discord.
Where can I find the MR Guides?
The guides are to remain confidential thus we are denying all guests access to view our guides. The guides are only for Middle Ranks and higher and not for normal guests.
When do staff applications open?
You can find our Staff Applications open in our #announcement channel. We decide to open them every one to two months for around 2 weeks. These applications open suddenly at any time when the Workforce department thinks it’s necessary.
Employee Application Guide
The Seltzer Workforce department has created this guide to benefit each applicant and individual interested in applying for our applications. The Workforce department would like you to review this to ensure the best possible outcome.
Middle-Rank Applications
When applying for our Middle-Rank Applications, the three main aspects that we’re looking for would be your grammar, previous experiences, and your detail you include within your application. We look for these to see that you’re somewhat dedicated or have your sights on with this position ready to start working if you do indeed pass.
Furthermore, we require all individuals to meet the requirements and check the requirements before applying to ensure that your application does not get automatically denied. Failure to meet requirements will result in a denial automatically, of course, exceptions can be made.
When writing your application, we request all interested applicants to provide detail and excellent grammar within your written application. When applying, we’d like you to provide a maximum of 4-5 sentences per answered question. Any more than 6 sentences per answer is considered unnecessary and might lower your chances of getting accepted. The reason behind this is that we specifically request 4-5 questions and not 6 or more. Additionally, our Human Resources department is required to skim through the applications as we don’t have time to personally review each application.
Once done with your application, please feel free to submit your application and it will be reviewed and the passers will be announced on the closing date.
Conclusion
Thank you so much for taking interest in our establishment! If this did not help or assist you in the general knowledge factor about our establishment, please feel free to reach out to any staff member for assistance.