I tried to submit a DevEx request just now and I received this error:
The request failed to go through, but the Robux that I tried to cash out had disappeared from my account anyway, and there’s no record of the failed request in My Transactions.
I already emailed the DevEx team to resolve the personal issue with my account, but there’s clearly a website issue here as well. Somewhere in between deducting the Robux and finalizing the request, an error must not be getting handled correctly, causing the Robux to be lost.
Thank you for bringing this to our attention. We have shipped a fix to this error and now it displays your DevEx request as pending. Please let us know if you encounter any issues or have questions.