We got a report from a player of how their server had crashed. I checked the dashboard to investigate. On the dashboard, the graph says it’s an out of memory crash but there was no snapshot created. Is there any way to see what could have caused the crash? I’d like to address / fix the cause if possible, so any help would be appreciated. Thanks!
Page URL: <analytics/crashes>
It looks like your Page URL was deleted, you should fix that and include some further details for the future staff that may look into this such as: experience ID, PlaceId, how old the server(s) that are crashing are, general memory usage of the servers and what’s occurring when the server crashes.
I suggest also using the LuauHeap feature in Developer Console on the server-side to search for un-parented Instances and references preventing the garbage collector from working, generally staff can’t help very much when it comes to out-of-memory crashes unless it’s a Roblox engine specific bug.
Furthermore, not every crash will have it’s snapshot logged:
We try to get data model memory dumps before the server crashes but sometimes we may not get them successfully if the server crashes before we can save the dump. If you have frequent OOM crashes, you will probably see new data model memory dumps on your dashboard.