Expected behaviour: Gameplay smoothly without issues, as I have removed all Player Data from the game as they leaves Actual Behaviour: Disconnects all players with error code: 27, server age between 10 minutes to 2 hours
Server Should crash within 20 mins -2 hours of gameplay
Issue Area: Engine Issue Type: Server Stability Impact: Very High Frequency:90%
Suspected Cause:
Unknown
Server Memory:
Total Server Memory: 5984 (can go as high as 6020)
Core Script Memory 0.3
Place Script Memory 15.7
UntrackedMemory 425.2
CoreMemory 2764
PlaceMemory 2817
Known Crashes Timestamp (Australian Eastern Standard Time)
This is a list of server crash times reported by players by their message, actual crash time might differ by a few minutes
AUG-7
2:57 PM (Most Recent as of this Report)
1:59 AM
1:31 AM
12:08 AM
AUG-6
8:01 PM
5:21 PM
AUG-5
9:58 PM
9:36 PM
AUG-4
11:43 PM (First Known Crash)
Players Graphics:
3-10
Players Devices:
MacOS Via Rosetta
MacOS x86
Windows 11
Windows 10
iPad Roblox Application
Players Connection Location:
Hong Kong
Australia
United Kingdom
Vietnam
This issue still exists in game, however I am current using a temporary solution by deleting a lot of props from the workspace. I am afraid this issue will come back as I expand the map over span of the development. Are you able to provide the cause to the issues from the logs?
I was trying to look into this problem. It looks like only a few servers of the experience in question were running recently, and all of them seemed fine. @TheOnlyDnf, do you still see the problem? And if so, could you give me some details about when and how it happened? If there’s an actual memory overuse, I have some means to analyze it (however, not every server is monitored, so it may take more than one problematic server to actually get the data).
Hi, apologies for the delayed reply,
Since the issue was a while ago, it somehow stopped crashing some time ago, however the actual reason for the crashing a while back is still unknown.
Thanks
