Servers are not being filled in and says "Position in Line"

Actual behavior
As the title says, when trying to join servers, it will only says “Position in Line: 4” When there’s only 2 people out of 50 in the game,
This is heavily impacting our game.
Furry Fandom: Hangout - Roblox.
Screenshot 2024-04-24 at 8.04.54 AM

Expected behavior

To be able to fill servers up and play the game, this is a huge issue.

Things I have tried
Restarting the servers, changing the fill mode for servers, making the game private and then un private, updating the game.

3 Likes

Maybe try uploading the place to a different game universe?

I will not be doing that, because it doesn’t solve an issue it just goes around it. But thank you for your help

Yeah, I wasn’t trying to solve the issue, rather just maybe get a work around. Hope this gets fixed though, seems to be quite a severe issue for game designers in the near future.

1 Like

Hi,
Thanks for reporting this to us. I’ll take a look right away. Can I get the playerId of the user joining the game to help with investigating?

2 Likes

Yes of course, while the issue is not occuring since a big server was formed, it happened to me this morning (Apr 24, 8:00 AM EST) with this account:

53252551

Note that every player was not able to join our game this morning, not only me, and other servers across bigger Roblox games seemed to behave normally.

1 Like

It is also happening at this very moment.
Thank you.

I also noticed a decline in efficiency
image

The servers framerate also drops

And also I’ve been unable to edit this while it is happening:
image

And trying it in studio yields this error:

Seems to be happening again today, 4:15 PM Eastern time, players are simply unable to join the game.