For over a week, servers in my game have been shutting down unexpectedly with no discernible pattern or explanation. When this occurs, players disconnect with the message: “Disconnected from the experience. The server has shut down.” (Error Code: 287).
These shutdowns are not initiated by developers, and they don’t seem to be caused by in game vulnerabilities, or server memory limits. I have thoroughly investigated each of these possibilities and found no evidence to support them.
I added a script that listens to BindToClose and logs the server’s shutdown reason. The close reason is primarily reported as Unknown (0) or as ServerEmpty (4).
The issue impacts servers regardless of age or actions of players in game. I have observed servers with over 12 hours of uptime shut down, as well as servers that were less than 10 minutes old. No errors or performance issues are visible before the shutdowns.
This problem occurs daily and appears in intervals. Servers will shut down repeatedly over a period of time, then the issue will subside before returning again later. This behavior, combined with the lack of any identifiable in game cause has left us very confused and has lead us to believe that it is some kind of platform-level issue/bug.
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