Service emails have clicktracking enabled on the links that are blocked by adblockers

Feature Requests Website Features
#1

When a security event happens on your DevEx portal account (e.g. you change your details) you get security notifications over email for that which is great.

I notice all the links in these emails are based on https://4nt1gqmy.r.us-east-1.awstrack.me/... which indicates clicktracking was enabled in the email sending provider.

Clicktracking is relevant for marketing emails or call to action emails. It is not appropriate for security/service emails. It should be disabled for these emails.

Moreover, most adblocker/privacy extensions actually hard-block following https://4nt1gqmy.r.us-east-1.awstrack.me/ because presumably it is normally used for advertising/marketing and not for purposes like this.

This is in relation to (at least) the emails titled Contact or payment details have been changed.

12 Likes
#2

This happens for every email received from no-reply@roblox.com, it seems to be embedded into the source HTML for every URL is baked into awstrack.me

<p dir="ltr">
    <span>If you have not authorized this change, please contact us via the&nbsp;</span>
    <a href="https://4nt1gqmy.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.roblox.com%2FSupport/1/tracking-id-removed">Roblox Support Form</a>
    <span>&nbsp;immediately and provide a brief description of the issue.</span>
</p>

IMG_0782
IMG_07821170×512 168 KB

1 Like
#3

Yep, noticed that as well. Most likely just AWS tracking percentage of people who clicked the link. They should be able to disable it on AWS.

1 Like