Hello, and welcome to Smile Hub’s Rules & Guidelines document.
This document explains the ins and outs of working at Smile Hub, and should be thoroughly read through before beginning at the Clinic.
It is also strongly recommended that staff (and patients if they choose) should join or community discord server: cqe8BeJ
First and foremost, I’d like to explain the goal of Smile Hub, and why we created it. Smile Hub Dentistry is a dental roleplay like non-other currently offered on ROBLOX, and as such, we hope to inspire young minds for science, healthcare, and more specifically, medicine. We want to reinforce that science can be fun! We hope our game inspires you to help others, and have fun!
It's your first shift and you need some tips? Click here!
HOW TO DO A CLEANING
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Once you get the patient situated in the chair, start by asking some questions, such as: “When was your last visit to the dentist?” “Have you had any work done in the past two years we should know about?” “Have you been experiencing any pain and/or discomfort recently?”
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Once you have the patient’s information and history down, take them to X-Ray and complete three-cylinder X-Rays (one on the right side, one in the front, and one on the left). Make sure you place a lead vest over the patient’s torso and put in the X-Ray aligner. The lead vest will ensure that the patients are not exposed to high levels of radiation.
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You will then proceed to take the patient back to their bed and ask them what flavor toothpaste (dental prophylaxis) they’d like. We have a selection of Mint, Cherry, Bubblegum and Pina Colada. Use your polisher to polish each individual tooth, simultaneously adding more dental prophylaxis to the suction cup as you go. Make sure to rinse with the air-water syringe and use the saliva ejector (suction) to remove any spit, prophylaxis or fluids from the patient’s mouth.
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Once you finish cleaning the patient’s teeth, call over a Junior Hygienist or higher rank (if you are an intern) to complete a check-up. Have them look over the X-Rays too. If everything is in order and looking good, you can paint a layer of fluoride onto the patient’s teeth.
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If the Junior Hygienist or higher rank says the patient is good to go make sure you click the patient’s torso and choose “Yes” on the popup to finish the patient’s case.
Navigating the clinic:
Through this door (found in the lobby) and to the right, is the locker room, here you can put on a scrub uniform if you have not purchased it from the group store yet.
This area is found on the second floor, it is called the Hygiene Bay. Here is where Intern Hygienists and Junior’s+ can perform their cleanings.
Found on the second floor, this area is for dental checkups and procedures. Doctors and senior hygienists may use this area - lower ranks may join if given permission.
This area also on the second floor is for orthodontists to conduct their procedures. Senior hygienists may also be found working in here - lower ranks may join if given permission.
This area is also found on the second floor, here is where you can take x-rays of your patient for the doctor. After you perform a cleaning, you always take x-rays for the physician to look at for the check-up portion of the appointment.
This room is also found on the second floor. This room is the supplies closet. Here is where you can retrieve the basic tool kit (used for nearly every procedure we do including cleanings), and any other supplies you might need. Supplies are sorted by department. Ex. you require fluoride tubes for cleanings, which are found on the Dental/Hygiene shelf.
After you use some tools, they will be named ‘Dirty’, this means they have to be sanitized by our Autoclaves. You may click the autoclave in the supply closet to rid the dirty tools from your inventory.
This area is the Oral Surgery Operating Room bay, this is for doctors only unless specific permission is given to hygienists.
Now onto the rules…
EMPLOYEE CONDUCT
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All staff should be professional during shifts, on the group wall, and during any other service associated with Smile Hub Dentistry.
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You are expected to wear the uniform at all times, the uniform guidelines are as illustrated:
- LR (Low-Rank) members, are to wear the scrubs available in the scrub store (preferably), OR, put the scrubs on in the locker room (THIS FEATURE IS UNDER DEVELOPMENT).
- MR (Middle-Rank) members are to wear the scrubs available in the scrub store or again, access them in the change rooms (WIP). If you are Attending+ (Dentist, Orthodontist, Oral Surgeon), you may wear custom scrubs so long as they are professional colors, or do not have other group’s text on them.
- HR (High-Rank) members may wear the MR+ scrubs available in the group store, however, HR’s may also wear custom scrubs, suits, or business casual with an ID badge.
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Staff should work together, collaborate on cases, and always maintain a positive work environment. At the very core of it, Smile Hub is a game, and should be enjoyed. If you see another staff member not obeying the rules, you may warn them that they may be given consequences, and tell them how they could be doing it properly.
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It is extremely crucial you understand what you can and cannot do with your rank. These details are listed in the next dropdown.
RANK DESCRIPTIONS + CLEARANCES
- Each rank below will have a tag indicating whether it is a low rank, middle rank, or high rank. The rank will also have a brief description and notes indicating what that rank is responsible for.
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Patient/Noted Patient [LR] Patients may attend shifts, take part in various meetings/conferences, and maintain a positive role in the Smile Hub community.
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Suspended [LR] Suspended employees are to remain respectful while serving consequences and any misconduct during this stage will lead to immediate expulsion without reconciliation.
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Intern Hygienist [LR] Congratulations you’re now a new member of our team! In this role, you are expected to begin learning the routine at Smile Hub. You should always be shadowing a Junior Hygienist+ unless none are online. This is so you can learn various procedures and begin to work on your own! As an Intern Hygienist you are NOT permitted to perform any sort of surgery, dental procedure, or orthodontic treatment. You may assist with permission, or perform cleanings (once you’ve been taught).
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Junior Hygienist [LR] You should now know the rules and regulations very well, and understand how the clinic operates. You can begin to do cleanings unsupervised, but should still remember you are not permitted to perform any sort of surgery, dental procedure, or orthodontic treatment.
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Hygienist [LR] You are now very proficient with how the clinic operates, you can direct the Interns and Juniors to do their respective duties, and you can assist in oral surgery, dentistry, and orthodontistry. However, you are not permitted to perform any oral surgery, dental procedure, or orthodontic treatment unsupervised. If an MR+ wishes to let you perform a procedure, and supervise, you may do so.
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Senior Hygienist [LR] You are now very responsible. You are leading the remainder of the Hygienists during shifts, and ensuring the cleaning department/waiting room are running very smoothly. You can perform basic (WITH PRESCRIPTION FROM A PHYSICIAN) dental, and orthodontic treatments. You may now perform oral surgery procedures with the assistance and supervision of an MR+. You should now be starting to choose where you’d like to go, Dental, Orthodontic, or Surgical.
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Fellow [MR] You are now a Doctor! You have chosen which department you’d like to feed into, and have begun training. You are now qualified to do procedures you have been taught how to do properly without supervision. However, it is highly crucial that you page attendings regularly to update on cases and get help.
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Orthodontist, Dentist, Oral Surgeon, Supervisory Hygienist [MR] You are a Doctor (with the exclusion of the Supervisory Hygienist - who in this case, is a highly qualified Hygienist who has chosen not to become a Doctor but rather keep all the other Hygienist’s on check during shifts) in your chosen field of study. You may perform, diagnose, and direct in any shape or form related to your department.
Dentists diagnose and treat problems with patients’ teeth, gums, and related parts of the mouth.
Orthodontists work to prevent or correct misaligned teeth and jaws, which are called malocclusions or faulty occlusions.
Oral Surgeons focus on the diagnosis and surgical and adjunctive treatment of diseases, injuries and defects related to the functional and esthetic aspects of the face, mouth, teeth and jaws.
- Manager [HR] You are a Manager. It is important to remember your duties lie more administrative and not medical. You should remain close to the Lobby at all times to ensure all patients are checking in, being brought out of the lobby and that the shift is running smoothly. You may also feel the need to roam once in a while to check for roaming patients, check on new staff members for rule-following, and ensure everyone is working safely. You should also check on the 10 minute payments, by going to the meeting room and ensuring the company’s financial account is in check.
More rank descriptions to come.
HOW TO BEGIN WORK AS A STAFF MEMBER
So you want to start working eh?
Here a few tips:
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Be sure you’re in the appropiate uniform (check the first dropdown above).
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Assuming you’re an Intern Hygienist, you should be only performing cleanings with Junior Hygieinists (if they are online). Patient’s use self-check-in, which means, what they require will be above their heads in white text. They will be sitting patiently in the waiting room. Retrieve a “Cleaning/Check Up” patient if you see one, and make sure your Junior Hygienist friend can teach you how to clean (instructions being posted soon).
- PLEASE NOTE: Soon working tools will be added - here is where you will proceed to the supplies room (next to staircase upstairs) and retrieve the appropiate tools. They are sorted by department!
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When you’ve finished cleaning, they need to be checked and cleared by a Doctor, and (if you check the dropdown below it says what overhead diagnosis’s go where) in this case, that means a dentist must be paged. You should take X-Rays while you await the Dentist. You will not require Panoramic X-Rays for this, use the normal bed ones.
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When the patient is done, you, or the physician, will click on the patient’s lower torso, which will bring up a GUI. This GUI will ask you if you’re done the patient’s treatment, by choosing yes our automatic billing system will bill the patient (although it’s already paid by a faux health benefit company) for the treatment. And if you notice, depending on the treatment, our company account (visible in the meeting room) will increase. This is the account in which you are paid from - leading off into our next bulletin.
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Every 10 minutes you are paid, and this pay changes depending on your rank. You will be notified when you are paid via bottom left-hand corner of your screen.
*These ‘Cash’ can be used to use different scrubs, different tools, and unlock other neat features. THESE ARE ALL UNDER DEVELOPMENT. -
Have fun, and don’t be afraid to ask questions!
Be sure to read through everything, as failure to abide by these rules could end in your employment’s termination.
Remember, have fun!
Signed,
chillybagpiper
Founder and Orthodontist @ Smile Hub