Sky Valley Resort | Official Handbook

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Sky Valley Resort
OFFICIAL HANDBOOK

PLEASE NOTE THAT THE BETTER FORMATED, EASIER TO READ VERSION OF THE HANDBOOK IS LOCATED BELOW, IF YOU WOULD LIKE TO READ THIS ONE GO AHEAD

Written by:
Be_nyy,
AyeAustinn, and
VigorousBlizzard
Approved by OfficiallyPixel

Updated August 13th, 2018

Handbook is subject to change at any given time. It is suggested that you re-read it occasionally.
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Table of Contents

Section I - Introduction
Section II - Rank Zones
Section III - Can & Cants
Section IV - Interview Guide & Questions
Section V - Cleaning Services Guide
Section VI - Front Desk Guide
Section VII - Security Guide
Section VIII - Food Service Guide
Section IX - MR Rank Guides
Section X - HR & SHR Rank Guides

Section I - Introduction

Welcome to the official Sky Valley Resort Handbook!
In here, you will find what your rank can and cannot do, rank guides, and so much more.

General Group Information
Slogan: :palm_tree: "Paradise in the sky" :palm_tree:

Founded on July 6th, 2018
Resort Opened on [ N/A ]

Discord Invite: https://twitter.com/SVR_RBX/status/1029512594921611266
Group Twitter: https://twitter.com/SVR_RBX

Founders: OfficiallyPixel, eCosmic, lightRouky, ItzLeoxD, VigorousBlizzard, and Be_nyy.

Section II - Rank Zones

There are different rank zones in Sky Valley Resort such as: LR, MR, and HR.

Listed below are the ranks in ordered zones.

Resort Guest - Guest
Blacklisted - Suspended
Awaiting Training - LR
Cleaning Services - LR
Food Services - LR
Front Desk - LR
Security - LR
Customer Service - LR
Head of Services - LR
Head of Front Desk - LR
Management - MR
General Manager - MR
Development Officer - MR
Senior Management - HR
Board of Directors - HR
Head Director - SHR
Vice President - Co Owner
President - Owner

Section III - Can & Cants

Here are the Can & Cants of each individual rank at Sky Valley.

Resort Guest - Awaiting Training You can attend the Resort at anytime, you can’t argue with a MR+ however. You may not exploit or troll at anytime, this applies to all ranks.

Cleaning Services - Security, You can not abuse your tools. You can use your tools for an advantage of a troller. Customer Service - Management, You are considered a MR You can not threaten others with your rank, if so your rank will be put into jeopardy. You can use your power of leadership however, we do not want you to be a harsh example of a leader, you are asked to be a leader at all times. General Manager - Head of Directors at Board of Directors+ you are considered an HR and gaven admin. YOU CAN NOT ADMIN ABUSE if you are caught admin abusing you will be demoted to blacklisted immediately. If you catch an admin abuser please report them in #staff-reports in the discord.

Section IV - Interview Guide

Note: When interviewing, give the player interviewing enough time to answer questions. Also, use your best judgement to detecting grammar errors.

The interview guide is listed below.

Hello! Welcome to Sky Valley Resort Interviews. Any questions before we begin?

Note: Make sure to use grammar at all times, 3 grammar strikes is an automatic fail!

  1. What rank are you seeking?
  2. Why do you want this rank?
  3. Do you have any past experience with this rank?
  4. Why should we hire you above others? (3+ Sentences)
  5. Will you put time and effort into this job?
  6. On a scale of 1-10, how active are you?
  7. On a scale of 1-10, how good is your grammar.

[If they passed]
Congratulations! You have passed the interview, you’ll be ranked to Awaiting Training soon.
Attend a training session to become a staff member.

[If they failed]
Sorry, but you have failed your interview.
You can attend another session in the future.

Use your best judgement to determine if they passed or failed. Listed below are the definitions of pass and fail.

Pass: Excellent use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Fail: Weak use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Section V - Cleaning Service Guide

To host a training, talk to a SHR (Head Director+) before hand.

Note: When training, give the player(s) enough time to take notes if they want and learn the process. Please don’t rush!

Listed below is the proper training for Cleaning Service:

Your job as cleaning service is to make sure the resort is clean.

If someone asks at customer service that they need their room cleaned, they will inform you so.

You will be given 4 tools: Trolley, Vacuum, and a mop, and a staff card.

To use the vacuum and mop, you simply have to click equip it, and click to clean!

The trolley is for carrying things around with you from room to room.

Staff card: not to be abused. It is for opening rooms when they need to be cleaned.

Abuse this tool, expect a consequence.

Uniforms: are to be worn at all times when you are at the resort.

You can find them behind reception.

To earn a promotion, we must see you being active and helping out always.

After you are done training the player(s), it is now time to test their knowledge.

Note: When testing, give the player(s) enough time to answer questions. Also, use your best judgement to detecting grammar errors.

Listed below is the Cleaning Service Quiz.

Cleaning Service Quiz
Make sure to use grammar, as 3 grammar strikes is an automatic fail.

  1. What tools do you get?
  2. What can you do/not do with the staff card?
  3. What is the trolley for?
  4. Where can you find the uniforms?
  5. How can one earn a promotion?

After this, create an action test assessing the player on how to clean a room. Make sure they have a clear understanding of what to do. This is a prime part in the training, as it counts as the main fail or pass desider.

(They must get ⅗ questions right and less than 3 grammar mistakes)

[If they passed]
Congratulations! You have passed the Cleaning Service Training Course, you’ll be ranked to Cleaning Service soon.
We hope to see you down at the resort soon!

[If they failed]
Sorry, but you have the Cleaning Service Training Course.
You can attend another session in the future.

Use your best judgement to determine if they passed or failed. Listed below are the definitions of pass and fail.

Pass: Excellent use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Fail: Weak use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Section VI - Receptionist Guide

To host a training, talk to a SHR (Head Director+) before hand.

Note: When training, give the player(s) enough time to take notes if they want and learn the process. Please don’t rush!

Listed below is the proper training for Receptionists (Front Desk):

Checking in:

Checking in is simple, click on the computer screen then click the tab of the player you would like to check in and click “confirm”

Choose from Standard, Premium, Executive and Penthouse room’s to check the guest into

Once the guest has picked a type, simply choose a room to check them into

If the room has a Red Box under the Give square, it means the room is taken and that room cannot be given

Once you have checked the player into there room, they are ready to go. No card is needed

When greeting a player, respond with the following: “Welcome to Sky Valley Resorts, where ‘Paradise is in the Sky!’ My name is (nickname here - username). How may I help you today?”

Checking Out:

Checking out is even simpler, all you have to do is click the name of the player you are checking out and click “confirm”

Reminder:

If an error message pops up saying “Player Does Not Have Gamepass. Room Was Not Assigned”, it means the player does not own the gamepass for the room, just ask them to choose another.

Uniforms:

Uniforms must be worn at all times when you are at the resort. You can buy you own or find them behind reception.

Trollers/Exploiters/Spammers:

If someone at the resort is trolling, it’s your job to stop them.
Give them warnings.
Example:
Warning 1 | Disrespecting Staff.
Warning 2 | Bypassing Filter.
Warning 3 | Minor Spam.

When they reach their third warning, call for an MR/HR on the group wall.
Exploiters and major spammers get NO WARNINGS. Instantly call for an MR or HR

After you are done training the player(s), it is now time to test their knowledge.

Note: When testing, give the player(s) enough time to answer questions. Also, use your best judgement to detecting grammar errors.

Listed below is the Receptionist (Front Desk Service) Quiz

Receptionist (Front Desk) Quiz
Make sure to use grammar, as 3 grammar strikes is an automatic fail.

  1. (Action Test) Have the player check you in using the receptionist software. (Look for proper English Language
    2.(Action Test) Have the player check you out using the receptionist software
  2. What do you do if someone is trolling?
  3. Where can you find the uniforms?
  4. What do you do if an error message pops up saying: “Player Does Not Have Gamepass. Room Was Not Assigned”?

(They must get ⅗ questions right and less than 3 grammar mistakes)

[If they passed]
Congratulations! You have passed the Front Desk Receptionist Training Course, you’ll be ranked to Front Desk soon.
We hope to see you down at the resort soon!

[If they failed]
Sorry, but you have failed the Front Desk Receptionist Training Course.
You can attend another session in the future.

Use your best judgement to determine if they passed or failed. Listed below are the definitions of pass and fail.

Pass: Excellent use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Fail: Weak use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Section VII - Security Guide

To host a training, talk to a SHR (Head Director+) before hand.

Note: When training, give the player(s) enough time to take notes if they want and learn the process. Please don’t rush!

Listed below is the proper training for Security:

Your job as a security is to keep the resort safe from all trollers and exploiters to insure a relaxing visit for the guests.

You will be given 4 things, a baton, handcuffs, a flashlight and pepper spray.

Never abuse the items. An example of abuse is hitting somebody with a baton for no reason.

If you abuse, it will result in a consequence.

To use the items, just click (or tap if on mobile).

If a troller/exploiter comes this is what you do.

You give minor spammers and trollers 3 warnings.

You give major spammers and exploiters no warnings.

Uniforms should be worn at all times! You can find them behind reception.

If you want to earn a promotion, be very active, help out in others ways and be respectful!

After you are done training the player(s), it is now time to test their knowledge.

Note: When testing, give the player(s) enough time to answer questions. Also, use your best judgement to detecting grammar errors.

Listed below is the Security Quiz

Security Quiz

3 grammar mistakes is a fail, remember to use it at all times.

  1. What tools do you get?
  2. How many warnings do you give a minor spammer/troller?
  3. How many warnings do you give an exploiter/major spammer?
  4. Where do you find the uniform?
  5. How do you earn a promotion?

After this, create another action test assessing what the player would do if he or she encountered a troller(s) / exploiter(s). Make sure they have a clear understanding of what to do. This is a prime part in the training, as it counts as the main fail or pass desider.

(They must get ⅗ questions right and less than 3 grammar mistakes)

[If they passed]
Congratulations! You have passed the Security Training Course, you’ll be ranked to Security soon.
We hope to see you down at the resort soon!

[If they failed]
Sorry, but you have failed the Security Training Course.
You can attend another session in the future.

Use your best judgement to determine if they passed or failed. Listed below are the definitions of pass and fail.

Pass: Excellent use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Fail: Weak use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Section VIII - Food Service

To host a training, talk to a SHR (Head Director+) before hand.

Note: When training, give the player(s) enough time to take notes if they want and learn the process. Please don’t rush!

Listed below is the proper training for Food Service:

Your job starts in the kitchen of any of the restaurants at the resort.

You will get players’ orders from a place in the kitchen, displaying what they would like.

You make their order, and give it to them.

There will be a guide/tutorial showing you how to make their desired food.

Uniforms must be worn at all times when you are at the resort. You can buy you own or find them behind reception.

If someone at the resort is trolling, it’s your job to stop them.
Give them warnings.
Example:
Warning 1 | Disrespecting Staff.
Warning 2 | Bypassing Filter.
Warning 3 | Minor Spam.

When they reach their third warning, call for an MR/HR on the group wall.
Exploiters and major spammers get NO WARNINGS. Instantly call for an MR or HR.

After you are done training the player(s), it is now time to test their knowledge.

Note: When testing, give the player(s) enough time to answer questions. Also, use your best judgement to detecting grammar errors.

Listed below is the Food Service Quiz

Food Service Quiz

3 grammar mistakes is a fail, remember to use it at all times.

  1. What is your job?
  2. Where do you find the uniform?
  3. What do you do if you encounter an exploiter or troller? (Be specific with warning etc.)
  4. How many warnings do trollers get?
  5. How many warnings do exploiters and spammers get?

After this, make sure they have a clear understanding of how to cook meals and what the procedure is.

(They must get ⅗ questions right and less than 3 grammar mistakes)

[If they passed]
Congratulations! You have passed the Food Service Training Course, you’ll be ranked to Food Service soon.
We hope to see you down at the resort soon!

[If they failed]
Sorry, but you have failed the Food Service Training Course.
You can attend another session in the future.

Use your best judgement to determine if they passed or failed. Listed below are the definitions of pass and fail.

Pass: Excellent use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Fail: Weak use of English Language, which includes Spelling, Grammar, Punctuation, and word choice / use.

Section IX - MR Rank Guides

Listed below is the expectations and duties of MR ranks.

Management

Management is responsible for making sure the ranks Cleaning Service, Front Desk (Receptionist), Security, and Food Service are on task. Management also assists with complaints.

General Manager

A General Manager is responsible for making sure all activities are up and running. General Management also assists with complaints.

Development Officer

A Development Officer is a group developer for either scripting, modeling, building, or GFX. We wouldn’t have a lot of things without these developers!

Section X - HR Rank Guides

HR

Senior Management

Senior Management is incharge of complaints, and ensures all activities and services are up and running, too.

Board of Directors

Board of Directors are incharge of the management department. They also are incharge of complaints, as well. Board of Directors have the chance to host interview and training sessions.

Head Director

Head Directors are in charge of HRs, MRs, and LRs. In addition, They also have the chance to host interview and training sessions. Head Directors are presented with many difficult tasks to complete, such as group documents, etc.

Current Head Directors: Be_nyy & AyeAustinn

Vice President

Vice Presidents are the co owners of the group. They head up all lower departments, especially Head Directors. Vice Presidents are presented with many difficult tasks to complete, such as group documents, management, etc. Without the vice presidents, there would be no Sky Valley Resort!

Current Vice Presidents: VigorousBlizzard, lightRouky, and eCosmic

President

The president of the group is the owner and overall boss of the group. He or she heads up all departments, especially Vice Presidents, Head Directors, and Board of Directors. Presidents are presented with many difficult tasks to complete, such as group documents, management, hiring developers, etc. Without the president, there would be no Sky Valley Resort!

Current President: OfficiallyPixel

Credit to Be_nyy, AyeAustinn, and VigorousBlizzard for creating the handbook.

Contributors: iiSpiffyii - Guide Writer, chickenpie99 - Guide Writer, VigorousBlizzard - Guide Writer and Handbook Assistant Writer, Be_nyy - Handbook Writer, AyeAustinn - Handbook Writer.

Group created and owned by OfficiallyPixel, VigorousBlizzard, lightRouky, ItzLeoxD, and eCosmic

Founded by OfficiallyPixel, VigorousBlizzard, lightRouky, Be_nyy, ItzLeoxD, and eCosmic on

July 6th, 2018

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