Slow launch of roblox player window

Bug Reports Roblox Application and Website Bugs
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1

Impact: Low/Medium
When clicking play on the website, the Roblox Player takes up to 20 seconds to render the window. The audio loads in before the window even does, and the loading screen is never shown.

Video of Issue

Browser Info: Firefox build 135.0.1
Also tried on Brave, also affected.

System Info:
Ryzen 7 3800XT
64GB DDR4 @ 3600MHz
RTX 3080, 10GB VRAM

Expected behavior

Expected Behavior: Roblox used to open in under 2-5 seconds of the launching roblox window appearing, showing the loading screen, and not playing audio until I could see the game. This was superior in functionality and form, as the loading screen made it feel like something was actually happening.

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2

maybe check task manager to make sure you don’t have a crypto miner or something using up all of your cpu

3

I’m not stupid. I know for a fact that I have ample system overhead, it only started happening after an update.

4

@Wayyllon - sorry you’re dealing with this. It’s very unusual. We’ve not seen this behavior with app launch - it’s particularly strange how the windows taskbar icon is dormant… until it isn’t, and you jump right into the experience.

is this happening every time?

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5

Yes. Every time I launch any game it occurs, I can get more information once I’m home with my computer to see when the task actually launches, I have checked and it does not exist in Alt+Tab view prior to it appearing in the task bar.

I can also try reinstalling if you would like that, but if you want to look into it I will leave it as is.

6

Thx for the additional details. We’re looking into this.

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7

Feel free to reach out for more info like windows version rb player logs or anything you need to reproduce it, ty.

p.s. this bug report i made a month ago is still unsquashed, and is under your jurisdiction (afaik), not to be annoying

8

ive also had the same issue for a few weeks, however, the launcher seems to launch faster without my monitor plugged in (using a laptop)

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9

This was fixed for me by the update this Wednesday.

10

Can confirm this is still happening as of today. It has been happening for the past few weeks too.

System Info:
AMD Ryzen 7 5700G
16GB DDR4
RTX 3060 TI

11

Same. But when I launch from the app it works fine and doesnt launch slow. Roblox fix your gam :rage:

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12

Bump. Still happening to me.

Intel i5-9400 2.90GHz
16GB DDR4
GTX 1650

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14

Me too, ive reported this

15

As of a recent update, I started experiencing this issue again, whatever changes were made it began to not mesh well with my hardware again.

16

More information and a worsening bug!

The problem (seemingly related to this) has now morphed into not being able to teleport between places under one experience, in addition to sometimes not being able to join at all, and getting an “error 302” disconnect upon attempting to rejoin!

Here is a video of the issue occuring, showcasing both the slow launch, AND the failure to teleport to the secondary place.

Here is both my crash dump and attachments
Log File (189.7 KB)
Dmp File
Screenshot of the analyzed .dmp file:

image
image816Ă—417 9.15 KB

I really do request this be fixed for once or at least given some insight as to why im experiencing this issue on a standard issue windows system. @welblander It would be greatly appreciated if you could revisit this topic.

System Specs; Still the following:
Ryzen 7 3800XT
64GB DDR4 @ 3600MHz
RTX 3080, 10GB VRAM

At this point i might clean install windows to see if it fixes the problem since i’ve wanted to do it for a while anyways.